Lucero Lucy Santibanez

• Provide crisis response system that provides immediate, short-term support to individuals experiencing a mental health or behavioral crisis. Provide direct support to individuals in crisis, using techniques like de-escalation and conflict resolution to manage aggressive or agitated behavior. Assist students and work with staff to create safety plans and help them follow through with recommendations for care. Provide support and mentorship to children in crisis or other residential settings, depending on the specific role.
• Developed intervention plans based on established guidelines and individual needs.
• Improved behaviors through modeling, role-playing and other effective strategies.
• Met with teachers to establish goals for students in intervention program.
• Completed observations of students in classroom and social situations.
• Helped students build skills to navigate typical academic and social situations.
• Mediated conflicts through structured sessions.
• Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
• Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
• Provided professional development training to educate faculty and staff on laws and regulations governing special education.
• Promoted memory, cognition and language development with hands-on activities and individualized instruction.
• Facilitated small group instruction to address individual learning needs.
• Utilized technology to create meaningful lessons that engage students.
• Improved behavior by modeling positive choices and teaching socially-acceptable options.
• Implemented behavior modification techniques to improve student social and academic performance.
• Designed individual education plans to encourage student growth according to different learning abilities and needs.
• Provided emotional support to students and families.

Provide academic and developmental support to students and teachers. Working with individual students or small groups to reinforce core curriculum, develop skills like reading and writing, or provide specialized help for academic or behavioral needs.

• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• Encouraged small groups to discuss topics and explore concepts through hands-on activities.
• Developed materials for classroom teachers to support instruction, lab work or in-class activities.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Work directly with the school principal and staff by serving as a resource contact for parents within their school community. Family Liaisons provides parents with a variety of information about programs, school requirements, resources, special events, and/or activities.

• Visited homes of families and maintained appropriate contact as directed by agency procedures.
• Collaborated with families to assist in growth, development, and education to increase potential.
• Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
• Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
• Identified available community resources and programs for families of disabled children.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

The primary purpose of this position is to provide maintenance of a public assistance caseload, including determining eligibility, processing applications, and conducting reviews and actions to effect reported changes in situations. Major position activities include interviewing, eligibility determination, and record maintenance.

• Determined if applicants met eligibility for public assistance programs.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.
• Made referrals to appropriate services.
• Gathered information via telephone, mail, or in person from clients applying for assistance.
• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Organized and detail-oriented with a strong work ethic.

Primary purpose of this position is to take and process applications and maintain cases in one or more of the above Income Maintenance Programs. Employee will be responsible for interviewing applicants to obtain predetermined data which, when verified, forms the basis for determining eligibility for assistance.

• Developed individual plans for self-sufficiency.
• Selected qualified applicants to refer to employers for possible job placement purposes.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Determined if applicants met eligibility for public assistance programs.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.

Responsible for interviewing clients to obtain the required information, explaining the programs, completing the application and verifying a limited amount of qualifying data. Work may also involve referring clients to other agency staff.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong communication and organizational skills through working on group projects.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Made referrals to appropriate services.
• Gathered information via telephone, mail, or in person from clients applying for assistance.

Responsible for interviewing clients to obtain the required information, explaining the programs, completing the application and verifying a limited amount of qualifying data. Work may also involve referring clients to other agency staff.

• Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
• Sorted out jobs relevant to interests of candidates to forward information to candidates.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Verify registration information, provide room keys, process payments, and explain the hotel's additional services or amenities. Hotel front desk agents have a strong understanding of their hotel, and are able to offer detailed answers to various inquiries, as well as dining or travel recommendations in the area.

• Resolved service-related problems and documented actions in system.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Implemented marketing and promotional initiatives to increase occupancy.