Lucero Tapia
San Antonio
Summary
Proactive Paratransit Operator and Home Health Aide with extensive experience in maintaining safety, accurate records, and patient care. Skilled in managing emergencies, medication administration, and health monitoring. Offering strong communication, regulatory compliance, and critical thinking abilities to ensure optimal service and care quality.
Overview
8
8
years of professional experience
Work History
Paratransit Operator
Via Metropolitan Transit Center
07.2022 - Current
- Maintained accurate records of trips, mileage, and passenger information for organizational efficiency and regulatory compliance.
- Managed challenging situations involving difficult passengers or unexpected events calmly and professionally, ensuring minimal disruptions to service quality.
- Ensured passenger safety during emergencies by following established protocols and procedures diligently.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
Home Health Aide
St. Benedict's Home Health Care
11.2019 - 07.2022
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Provider Assistant
Aa Care Services
01.2019 - 04.2021
- Monitored patient progress throughout treatment plans, updating healthcare providers on any notable changes or concerns within a timely manner.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
- Educated patients on proper medication usage, preventive measures, and post-treatment care instructions.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
Medication Aide
Brookdale Shavano Park
11.2016 - 01.2019
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
Education
High School Diploma -
Rainbow Education Center
San Antonio, TX03.2022
CNA - Nursing
Savant Achievement Center
San Antonio, TX06.1992
Skills
- Vehicle inspection knowledge
- Positive Attitude and Demeanor
- Patience and Empathy
- Safe Driving Practices
- Verbal and written communication
- Self-Motivation and Initiative
- Critical thinking abilities
- Health and Safety Regulations
- Passenger Assistance Techniques
- Wheelchair securement procedures
- Passenger Comfort Considerations
- Route Navigation Abilities
- Safe Driving
- Customer relations skills
- Clean Driving Record
- Passenger transportation
- Passenger Assistance
- Customer Service
- Dependable and Trustworthy
- Dependable and reliable
- Time Management
Timeline
Paratransit Operator
Via Metropolitan Transit Center
07.2022 - Current
Home Health Aide
St. Benedict's Home Health Care
11.2019 - 07.2022
Provider Assistant
Aa Care Services
01.2019 - 04.2021
Medication Aide
Brookdale Shavano Park
11.2016 - 01.2019
High School Diploma -
Rainbow Education Center
CNA - Nursing
Savant Achievement Center
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