Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucero Telleria

San Leandro,CA

Summary

Experienced and dependable retail supervisor with 3+ years of customer service, known for executing retail operations with precision, and maintaining a consistent, customer-first environment. Skilled in training, scheduling, inventory handling, and conflict resolution. Proven ability to improve operational efficiency, uphold brand standards, and support team development through strong communication and coaching.

Overview

3
3
years of professional experience

Work History

Supervisor

DSW
Dublin
08.2024 - Current
  • Supervise and lead a team of 8 associates, fostering a positive and productive work environment.
  • Train and onboard new hires to align with company expectations and service standards.
  • Monitor and manage associate timecards, adjusting schedules and shifts accordingly.
  • Receive, unpack, and distribute weekly shipment; ensure timely and accurate restocking to the sales floor.
  • Set daily/weekly plans and goals for associates based on store needs, promotions, and operational focus.
  • Maintain clean, organized, and visually appealing store conditions throughout all areas.
  • Communicate with upper management, provide updates, and escalate operational or team concerns as needed.

Retail Associate

DSW
Pleasant Hill
08.2022 - Current
  • Provided high-quality customer service by assisting with product recommendations, returns, and loyalty program enrollment.
  • Maintained clean and organized displays, helped with restocking, and followed planograms.
  • Operated POS system for purchases, returns, and exchanges while promoting DSW rewards program.
  • Assisted with store opening and closing procedures, contributing to daily operational success.
  • Participated in promotional events and supported execution of in-store marketing campaigns.

Education

Associates Degree in Progress - Business Administration

Diablo Valley College
San Ramon
07.2025

Skills

  • Bilingual: Fluent in English & Spanish
  • Staff Leadership & Training
  • Inventory Receiving & Distribution
  • Visual Merchandising & Floor Sets
  • Customer Experience & Service Recovery
  • Email Communication & Operational Reporting
  • Store Cleanliness & Consistency

References

References available upon request.

Timeline

Supervisor

DSW
08.2024 - Current

Retail Associate

DSW
08.2022 - Current

Associates Degree in Progress - Business Administration

Diablo Valley College

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