Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucero Trevino

Roanoke,VA

Summary

Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.

Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Overview

12
12
years of professional experience

Work History

Front End Cashier

BJ's Wholesale
11.2020 - 11.2023
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in System.

In-Home Caregiver

Farz
12.2019 - 06.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Assisted disabled clients to support independence and well-being.

Team Leader

McDonald's
02.2015 - 10.2019
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 8 members while providing exceptional customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Telecommunications Technician

Att
08.2014 - 01.2016
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Nacogdoches High School
Nacogdoches, TX
05.2000

Skills

  • Sweeping and Mopping
  • Customer Relations
  • Work Task Prioritization
  • Gift Wrapping
  • Product Location
  • Customer Transactions
  • Feedback Acceptance
  • Cash Register Operation
  • Shipment Procedures
  • Cooperative Attitude
  • Credits and Refunds
  • Bagging Assistance
  • Liquor Regulations and Compliance
  • Price Identification
  • ID Verification
  • Inventory Stocking
  • Merchandise Packaging
  • POS Inventory System Operation
  • Bagging and Packaging
  • Customer Complaint Resolution
  • Monitoring Accounts
  • Inventory Control Processes
  • Recordkeeping Compliance
  • Security Standards
  • Special Assignments
  • Technical Services
  • Corrective Actions
  • Hygiene Standards
  • Maintaining Clean Work Areas
  • Efficient Service
  • Providing Feedback
  • Accurate Recordkeeping
  • Investigative Abilities
  • Display Arrangements
  • Advising and Coaching
  • Front-End Support
  • Loss Prevention Goals Monitoring
  • Signage Updates
  • Restocking Processes
  • Improvement Plans
  • Brand Promotion
  • Coin and Currency Counting
  • Team Contribution
  • Financial Controls
  • Food and Beverage Experience
  • Coupon Redemption
  • Proper Staffing
  • High-Volume Environments
  • Phone Systems
  • Check Cashing
  • Checkout Station Oversight
  • Transaction Balance Sheets
  • Pallet Jacks
  • Team Goals

Languages

Spanish
Native or Bilingual

Timeline

Front End Cashier

BJ's Wholesale
11.2020 - 11.2023

In-Home Caregiver

Farz
12.2019 - 06.2022

Team Leader

McDonald's
02.2015 - 10.2019

Telecommunications Technician

Att
08.2014 - 01.2016

Nacogdoches High School

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Lucero Trevino