Lucero Uh Hernandez

- Created and captured content for Campbell University's Sports Team.

- Coordinated and participated in Media Day for Wrestling, Women's Basketball, Men's Basketball, Swimming Team, and Lacrosse.

- Utilized several editing platforms such as Adobe Premier Pro, Lightroom Classic, and Adobe Photoshop.

- Created headshot graphics for away Baseball lineups, Away football teams, and Away basketball teams.

- Communicate with diverse/clients, build rapport and long-term relationships, and achieve client satisfaction for Campbell University's athletic program.

• Coordinated with camera operators to capture compelling visuals that enhanced the storytelling aspect of each broadcast.
• Developed strong relationships with sports teams'' communications departments for access to exclusive information and interviews.
• Execute over 20 live productions across large platforms including ESPN and FloSports
• Apply Advanced skills in Switcher operation, 3play to produce sports streams, Videoboard Content, Producer, and Director.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Identified and resolved discrepancies and errors in customer accounts.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Handled cash with high accuracy and took care to check bills for fraud.