Lucero Valentin-Hernandez
Hammond,IN
Summary
Dynamic and organized professional with extensive experience in customer service at C&M Auto Glass. Proven ability to enhance client satisfaction through effective appointment scheduling and efficient multi-line telephone operations. Skilled in payment processing and maintaining a welcoming environment, consistently achieving high standards of service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Receptionist
C&M Auto Glass
09.2017 - Current
- Greeted customers warmly, providing exceptional first impressions and service.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments for services, optimizing workflow and customer satisfaction.
- Processed customer payments accurately, ensuring seamless transactions and record-keeping.
- Maintained organized reception area, enhancing professionalism and cleanliness of workspace.
- Assisted with inventory management, tracking supplies and ordering materials as needed.
- Coordinated communication between clients and technicians, facilitating effective service delivery.
- Developed familiarity with automotive glass services, improving knowledge for customer inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Cashier
American Thrift Store
06.2004 - 08.2012
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Maintained organized checkout area, enhancing customer experience and operational efficiency.
- Assisted customers with product inquiries, promoting store services and merchandise.
- Handled cash, credit, and electronic payments ensuring compliance with security protocols.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Portillo's Restaurant Group
03.2002 - 01.2003
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized point-of-sale systems to manage customer transactions efficiently and correctly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Implemented efficient cash-handling practices, reducing transaction times and improving workflow.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Cashier
Giordano’s
04.2000 - 02.2002
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Dominos Pizza Inc.
01.1999 - 08.1999
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Lakeview Hs
Chicago, ILSkills
Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
C&M Auto Glass
09.2017 - Current
Cashier
American Thrift Store
06.2004 - 08.2012
Cashier
Portillo's Restaurant Group
03.2002 - 01.2003
Cashier
Giordano’s
04.2000 - 02.2002
Cashier
Dominos Pizza Inc.
01.1999 - 08.1999
High School Diploma -
Lakeview Hs