LuChana Cherry
Patient Care Coordinator
Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Personal Assistant
Self-employeed
05.2022 - 12.2022
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Sourced and ordered office equipment and supplies.
Health Concierge
US Tech Solutions
01.2021 - 04.2022
- Helped members navigate enrollment process and choose appropriate options.
- Resolved problems related to benefits, eligibility and claims.
- Handled more than 100 daily inbound calls from health plan customers.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained full and current understanding of available plans, products and services.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
Patient Care Coordinator
Medix Staffing
05.2019 - 12.2020
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Monitored ongoing care and proactively corrected problems.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Maintained inventory of pharmaceutical products for sufficient supply in office.
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
07.2017 - 02.2019
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Encouraged patients to schedule recommended tests and procedures.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Coordinated charitable, government and community resources for patients.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Performed as subject matter expert for case management processes.
- Provided subject matter expertise in case management and related procedures.
- Performed in advisory resource capacity by providing patient and family care expertise.
Lead Medical Assistant
Carousel Pediatrics
01.2006 - 02.2013
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork for Well Child Checks.
- Assisted physicians and nurses with clinical procedures such as circumcisions.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
Education
Certificate - Medical Assistant
Academy of Medical And Business Careers
Las Vegas, NV09.2020
GED -
Austin Academy
Austin, TX09.2011
Skills
- Call Routing
- Document Filing and Retrieval
- Appointment Scheduling
- Inquiry Response
- Administrative Support
- Invoice Preparation
- Multitasking and Organization
- Call Screening
- Attention to Detail
- Proper Phone Etiquette
- Confidentiality and Discretion
- File Maintenance
Timeline
Personal Assistant
Self-employeed
05.2022 - 12.2022
Health Concierge
US Tech Solutions
01.2021 - 04.2022
Patient Care Coordinator
Medix Staffing
05.2019 - 12.2020
Patient Care Coordinator
Alliance Rx Walgreens Prime Specialty Pharmacy
07.2017 - 02.2019
Lead Medical Assistant
Carousel Pediatrics
01.2006 - 02.2013
Certificate - Medical Assistant
Academy of Medical And Business Careers
GED -
Austin Academy
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