Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luchana Frederick

Woodbridge,V.A.

Summary

Experienced professional with a diverse skill set combining hospitality, office, sales and kitchen skills. Proven history of delivering exceptional customer service, managing office tasks efficiently, and executing culinary creations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Chef Assistant

Texas Roadhouse
Woodbridge, Virginia
03.2024 - Current
  • Assisted Chef in preparing ingredients for various dishes.
  • Cleaned and organized kitchen equipment, appliances, and utensils.
  • Maintained cleanliness of work areas throughout shift.
  • Stocked food items and supplies as needed.
  • Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
  • Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
  • Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Documented daily production sheets for each dish prepared.
  • Checked freshness of food products prior to use.
  • Sliced meats and cheeses for plating or buffet service.
  • Measured ingredients accurately for recipe preparation.
  • Rotated stock on shelves to maintain product freshness.
  • Ensured all safety protocols were followed during meal prep.
  • Communicated with wait staff regarding special orders or dietary restrictions.
  • Garnished plates with edible decorations before serving meals.
  • Responded quickly to requests from customers or colleagues.
  • Inspected finished dishes for presentation accuracy prior to serving.
  • Kept accurate records of inventory levels in the storeroom.
  • Displayed a positive attitude while working under pressure in a busy environment.

  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Prepared salads and meats according to recipes, chopping, and storing items for later use.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Sliced fruit and vegetables for various menu items and stored for later use in crisper.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Tested recipes to meet company's standards for flavor, appearance and texture.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
  • Observed culinary trends and innovations to bring new ideas to team.
  • Informed kitchen staff of schedules and delegated appropriate duties to improve efficiency.
  • Suggested serving portions to eliminate waste and leftovers.
  • Tracked grocery expenditures to purchase goods within set budget.
  • Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.

Junior Assistant Chef

Cheesecake Factory Inc
, Virginia
08.2023 - 06.2024
  • Assisted in the preparation of meals by chopping, dicing and slicing ingredients.
  • Learned how to properly use kitchen equipment such as ovens, blenders, mixers and griddles.
  • Stocked pantry items, refrigerators and freezers with necessary food supplies.
  • Maintained cleanliness of kitchen area including counters, floors, appliances and utensils.
  • Followed all safety protocols when handling knives and other sharp objects in the kitchen.
  • Monitored food temperatures to ensure safe consumption for customers.
  • Observed sanitation practices including proper food storage techniques to prevent contamination.
  • Informed chefs on inventory levels of various ingredients ensuring adequate availability for cooking needs.
  • Labeled and dated all perishable items stored in the refrigerator or freezer for easy identification.
  • Measured ingredients accurately according to recipes specified by chefs.
  • Served dishes promptly after they were cooked following presentation guidelines set by chefs.
  • Kept up-to-date with current culinary trends through research and reading professional publications.
  • Provided assistance during meal service periods by replenishing platters with fresh produce or sauces.
  • Ensured that all dishes were garnished according to recipe specifications before being served.
  • Conducted regular cleaning duties such as washing pots, pans and other cookware used during meal preparation.
  • Checked deliveries against invoices to verify accuracy of orders received from suppliers.
  • Performed basic administrative tasks such as taking inventory of supplies and ordering new items when needed.
  • Attended weekly staff meetings to discuss menu changes or updates related to kitchen operations.
  • Communicated effectively with team members regarding daily tasks assigned in the kitchen.
  • Assisted senior chefs in developing menus based on customer preferences or seasonal offerings.
  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Prepared salads and meats according to recipes, chopping, and storing items for later use.
  • Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Sliced fruit and vegetables for various menu items and stored for later use in crisper.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Tested recipes to meet company's standards for flavor, appearance and texture.
  • Observed culinary trends and innovations to bring new ideas to team.
  • Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
  • Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
  • Suggested serving portions to eliminate waste and leftovers.
  • Informed kitchen staff of schedules and delegated appropriate duties to improve efficiency.
  • Tracked grocery expenditures to purchase goods within set budget.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Checked quality of food products to meet high standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Supervised food preparation staff to deliver high-quality results.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Distributed food to service staff for prompt delivery to customers.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Determined schedules and staff requirements necessary to prepare and plate food.

Customer Service Supervisor

Hooters Inc.
Woodbridge, Virginia
04.2021 - 09.2023
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Maintained accurate records of customer interactions for future reference.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Implemented programs designed to increase employee engagement within the team.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
  • Recruited qualified personnel when needed for open positions within the department.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Managed team of customer service representatives to ensure high-quality support.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.

Cook Manager

Millennium Hotel
New York, NY
09.2016 - 03.2021
  • Directed and supervised kitchen staff in the preparation, cooking, and presentation of food.
  • Ensured compliance with health, safety, and sanitation standards in the kitchen area.
  • Maintained accurate inventory of all food items; ordered supplies as needed.
  • Planned menus and estimated food requirements according to budget restrictions.
  • Developed new recipes to maintain customer interest and satisfaction.
  • Monitored quality of dishes at every stage of preparation and presentation.
  • Reviewed orders from wait staff for accuracy before being sent out to customers.
  • Coordinated with other kitchen personnel to ensure proper functioning of the kitchen operations.
  • Scheduled shifts for kitchen personnel based on forecasted volume levels.
  • Assessed performance of staff members; provided feedback and guidance when necessary.
  • Managed payroll records for all kitchen staff including hours worked, wages paid.
  • Trained new employees on proper cooking techniques, equipment use, recipe adherence.
  • Organized special events such as banquets or catering services in accordance with customer requests.
  • Implemented cost-saving measures while maintaining high quality standards.
  • Resolved customer complaints in a professional manner by investigating issues and implementing solutions.
  • Adapted menu items to meet dietary restrictions or allergies upon request from customers.
  • Prepared daily reports summarizing total sales figures for management review.
  • Analyzed operational costs and identified areas for improvement in order to increase profits.
  • Provided leadership by setting goals for kitchen staff and monitoring progress towards those goals.
  • Maintained cleanliness throughout entire work area including floors, walls, counters, shelves.
  • Identified potential problems within the kitchen environment and took corrective action when necessary.
  • Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
  • Prepared recipes, menu cycles and portion sizes within restaurant budgets.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Employed training and motivational techniques to keep atmosphere constructive for employees.
  • Directed preparation, delivery and service of catering and special meal requests.
  • Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
  • Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate.
  • Trained new employees to perform duties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.

Home Health Aide

Sharif ALi
The Bronx, NY
02.2007 - 07.2016
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Administered prescribed medications under direction from physician.
  • Planned optimal meals based on established nutritional plans.

Administrative Assistant

Addeco Staffing
The Bronx, NY
06.2000 - 01.2007
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.

Education

Skills

  • Customer service
  • Event management
  • Office Administration
  • Data entry
  • Communication
  • Multitasking
  • Food preparation and safety
  • Culinary creativity
  • Hospitality
  • Hospitality services
  • Hospitality maintenance
  • Hospitality and Professionalism
  • Hospitality and service knowledge
  • Hospitality background
  • Hospitality Environment
  • Hospitality and Guest Service
  • Hospitality experience
  • Hospitality Management
  • Customer Service
  • Social Perceptiveness
  • Problem-Solving
  • Microsoft Word
  • Computer Skills
  • Task Prioritization
  • Excellent Communication
  • Written Communication
  • Active Listening

Certification

  • SERV Safe Food Handler Certification
  • CPR and First Aid Certified

Timeline

Chef Assistant

Texas Roadhouse
03.2024 - Current

Junior Assistant Chef

Cheesecake Factory Inc
08.2023 - 06.2024

Customer Service Supervisor

Hooters Inc.
04.2021 - 09.2023

Cook Manager

Millennium Hotel
09.2016 - 03.2021

Home Health Aide

Sharif ALi
02.2007 - 07.2016

Administrative Assistant

Addeco Staffing
06.2000 - 01.2007

Similar Profiles

CREATE PROFILE
Luchana Frederick