Luchana Haynes
Brooklyn,NY
Summary
Dynamic professional with a proven track record at the Art Institute of New York, excelling in customer relations and project management. Leveraged organization and communication skills to enhance operational efficiency and client satisfaction. Demonstrated expertise in data entry and multi-line telephone operation, contributing to a positive and results-driven work environment. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist
Art Institute of New York
10.2007 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Store Manager
The Vitamin Shop
08.2005 - 10.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Assistant
Cellular Island
02.2004 - 03.2005
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Beach Channel High School
Rockaway Park, NY06.1993
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Supply Management
- Project Management
- Meeting Coordination
- Computer Proficiency
Timeline
Receptionist
Art Institute of New York
10.2007 - 04.2008
Assistant Store Manager
The Vitamin Shop
08.2005 - 10.2007
Sales Assistant
Cellular Island
02.2004 - 03.2005
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Beach Channel High School
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