Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luchel Sylvain

St. Petersburg,FL

Summary

Relentless sales closer with a proven track record of exceeding quotas in hyper-growth SaaS environments. Skilled in driving net new revenue, hunting new logos, and selling complex technology solutions to C-Level decision makers, including CIOs and CISOs. Expertise in cybersecurity, networking, HR tech, and compliance solutions. Strong at building channel partnerships, generating pipeline, and executing full-cycle sales strategies to accelerate growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Consultant

Paychex
11.2023 - Current
  • Exceeded quota and year plan by 148%, consistently ranked top 3 nationally
  • Specialized in driving account growth and maximizing client satisfaction across diverse markets, including large enterprises
  • Cultivated 'trusted advisor' relationships with client management and technical teams to enhance retention and reputation
  • Proactively generated and managed a high-velocity sales pipeline, identifying and closing net new business opportunities
  • Expertly conducted outbound prospecting, cold outreach, and strategic follow-ups to build a strong sales pipeline
  • Utilized deep product knowledge in HR solutions and human capital management (HCM) to independently generate prospecting opportunities, conduct demos, and tailor solutions to client needs
  • Leveraged CRM tools to track deals, forecast revenue, and optimize sales efficiency
  • Negotiated pricing and closed deals efficiently while guiding clients through the sales process

Account Manager

Emergent LLC
04.2020 - 11.2023
  • Achieved 100% net new logo quota attainment through outbound prospecting and territory development.
  • Drove a 40% YoY revenue growth by selling complex SaaS and cloud-based solutions to IT leadership.
  • Built strategic relationships with CIOs, CISOs, procurement officers, and partners.
  • Collaborated with Adobe’s channel sales teams to execute territory sales plans.
  • Led product demos, presentations, and technical solution discussions.

Virginia Broker Liaison (Customer Success)

Anthem Blue Cross Blue Shield
05.2017 - 04.2020
  • Managed and expanded a portfolio of brokers, providing strategic guidance on health insurance solutions to drive revenue growth
  • Conducted regular training and product demos to ensure brokers effectively positioned Anthem’s offerings to their clients
  • Proactively identified opportunities for business expansion, strengthening partnerships and increasing policy enrollments
  • Developed and executed targeted sales strategies, collaborating cross-functionally to maximize market penetration
  • Maintained detailed sales reports, leveraging data analytics to optimize performance and improve forecasting accuracy
  • Delivered exceptional customer service and support, resolving issues promptly to enhance broker satisfaction and retention

Education

B.S. - Business Management, Marketing Analytics

Liberty University

Skills

  • High-Volume Sales Strategy
  • Lead Generation
  • CRM & pipeline management
  • Salesforce/Netsuite
  • Global payroll and HR solutions expertise
  • SaaS Revenue Generation
  • Strategic Guidance Approach
  • Proficient Negotiation Strategies
  • Strong Communication Skills
  • Strong Relationship Building
  • Client Engagement Strategies
  • Project management
  • Effective Organizational Skills
  • Recognizing Growth Opportunities
  • Developing Tailored Strategies
  • Effective Problem Resolution

Certification

  • Currently expanding expertise in cybersecurity and networking fundamentals through continuous learning.

Timeline

Customer Success Consultant

Paychex
11.2023 - Current

Account Manager

Emergent LLC
04.2020 - 11.2023

Virginia Broker Liaison (Customer Success)

Anthem Blue Cross Blue Shield
05.2017 - 04.2020

B.S. - Business Management, Marketing Analytics

Liberty University

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Luchel Sylvain