ROBERTA ACOSTA
Saratoga Springs,New York
Summary
Entrepreneur, business founder, proprietor, and manager of Mi Casa Mexican Restaurant. Spanish fluency at a native-speaker level, with interpretation and translation experience. Strong professional administrative and organizational capacity. Robust analytical skills, applicable to supply-chain management, budget implementation, and staff supervision Excellent ability to remain polite, controlled, and disciplined under pressure
Overview
22
22
years of professional experience
Work History
Owner
OWNER, MI CASA MEXICAN RESTAURANT, BALLSTON SPA
01.2002 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Latino Community Advocate
LATINO COMMUNITY ADVOCATE, SARATOGA EOC; SARATOGA
01.2008 - 01.2012
- My job duties included the translating of all documents for hospitals and schools from English to Spanish
- Implemented outreach strategies that increased participation in key programs and services.
- Worked as team with family services and education staff throughout program.
- Recruited and managed volunteer teams.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Attended doctor appointments and school meetings with clients and assisted with translating and paper work
- I worked vigorously on project fundraising and grant writing.
- Empowered community members by providing relevant resources and support on various issues.
- Collaborated with local organizations to identify needs and develop community-based programs.
- Organized and led events for the promotion of social justice, fostering a more inclusive environment.
- Conducted program evaluations to measure effectiveness and implemented improvements as needed.
- Provided direct assistance to individuals experiencing barriers or challenges within the community.
Licensed
REALTOR, REALTY USA, SARATOGA
01.2002 - 01.2010
- Real Estate sales - I worked closely with potential home buyers and sellers in assisting with their real estate
- I specialized in working with the Spanish speaking market helping them to be aware of the resources and special programs available to them.
Education
BACHELOR OF SCIENCE - HEALTH & COMMUNITY SERVICES
EMPIRE STATE COLLEGE
2010
Skills
- Verbal and Written Communication
- Team Oversight
- Program Creation and Implementation
- Operations Management
- Leadership and People Development
- Employee Motivation and Performance
Timeline
Latino Community Advocate
LATINO COMMUNITY ADVOCATE, SARATOGA EOC; SARATOGA
01.2008 - 01.2012
Owner
OWNER, MI CASA MEXICAN RESTAURANT, BALLSTON SPA
01.2002 - Current
Licensed
REALTOR, REALTY USA, SARATOGA
01.2002 - 01.2010
BACHELOR OF SCIENCE - HEALTH & COMMUNITY SERVICES
EMPIRE STATE COLLEGE
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