Luchiannie Rosado
Tucson,AZ
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Manager
Northwest Urgent Care
12.2024 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Clinic Office Manager
Carbon Health
06.2021 - 11.2024
- Updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Medical Assistant
Center For Neuroscience (Pediatric)
06.2021 - 11.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients parent to reduce anxieties and increase patient cooperation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients parent about medications, procedures, and care plan instructions.
Medical Assistant Intern
SAUC
03.2020 - 06.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant
Banner Cancer Center
06.2017 - 06.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Clinic Office Manager
Arizona Community Physicians
05.2005 - 06.2017
- Developed and maintained electronic record management systems to analyze and process data.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Handled job duties for staff members which were unavailable or out of office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Medical Assisting
Brookline College
Tucson, AZ05-2005
Skills
- Inventory and supply management
- Medical billing and coding
- Strong communication
- HIPAA compliance
- Proper sterilization techniques
- Phlebotomy
- Healthcare regulations
- Patient relations
- Recruitment and hiring
- Organizational goal development
- Administrative staff supervision
- Adaptability and flexibility
Certification
- CMA - Certified Medical Assistant
Timeline
Clinic Manager
Northwest Urgent Care
12.2024 - Current
Clinic Office Manager
Carbon Health
06.2021 - 11.2024
Medical Assistant
Center For Neuroscience (Pediatric)
06.2021 - 11.2022
Medical Assistant Intern
SAUC
03.2020 - 06.2021
Medical Assistant
Banner Cancer Center
06.2017 - 06.2021
Clinic Office Manager
Arizona Community Physicians
05.2005 - 06.2017
Medical Assisting
Brookline College
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