Luchie Bennette
Lakewood,CA
Summary
Efficient Personal known for high productivity and task completion. Specialize in time management, confidential document handling, and advanced scheduling techniques. Excel in communication, problem-solving, and adaptability, ensuring seamless support and workplace efficiency.
Overview
12
12
years of professional experience
Work History
PA Agent
ATS
Fountain Valley, CA
08.2024 - Current
- Conducted research and prepared reports to support decision-making processes
- Performed manual labor tasks to detailed instructions from supervisors
- Identified issues and solutions to eliminate backlog and maximize workflows
- Documented, researched, and resolved customer service issues
- Managed project timelines, contributing to timely completion of initiatives
PA Agent
MSXI
Detroit, MI
12.2019 - 08.2024
- Examined and manage pre-approvals and warranty claims conforming to manufacturing standards
- Authenticate claims for appropriate coding by utilize AS400 software for claim revisions
- Achieved or surpassed production targets daily by maintaining exceptional performance
- Ensured adherence to approved diagnostic routines and maintained appropriate documentation
- Reduced engine replacement expenditure for 110k+ vehicles through savings for company, efficient maintenance monitoring, and cost-effective strategies
- Approached and solved problems with initiative and sound judgment
- Prioritized and organized tasks to efficiently accomplish service goals.
Service Writer
Select Equipment
Buena Park, CA
08.2018 - 12.2019
- Provided cost estimates for repairs and associated sales
- Maintained purchasing accounts and met budget objectives
- Scheduled technicians to meet repair service appointments, assisting with daily work routines
- Requisitioned materials and supplies, such as tools, equipment or replacement parts through numerous venders
Account Manager
Car Keys Express
Louisville, KY
08.2017 - 08.2018
- Developed a regional customer expansion program that improved the company's competitive advantage
- Implemented process strategies that resulted in operational production growth and motivation
- Developed marketing strategies for customer acquisition and retention
- Analyzed statistics and compile accurate reports
Service Advisor
Audi
Los Angeles, CA
02.2014 - 06.2017
- Promoted high level of customer satisfaction while striving to exceed sales and profitability goals
- Managed accurate business reports and service records to ensure company expansion
- Coordinated with owner and developed ways to improve sales and retention of customers
Service Provider
Audi Pacific
Torrance, CA
05.2013 - 02.2014
- Identified service needs while maintaining an acceptable Customer Satisfaction Index Rating
- Ensured operation and services of all vehicles were followed according to safety regulations and quality assurance
- Handled customer inquiries and responded to their needs in a courteous and prompt manner
Education
Certification - Cybersecurity
UCLA
Los Angeles12.2022
Certificate - Drivability, Electrical Schematics, Engine Maintenance
Automotive Urban League
Los Angeles06-2005
Skills
- Effective Communication Skills
- Microsoft Office Applications
- Electrical Semantics
- Inventory Management
- Dealership Experience
- Attention to detail
- Problem-solving
- Flexible
- Engine Maintenance
Languages
English, Native
Timeline
PA Agent
ATS
08.2024 - Current
PA Agent
MSXI
12.2019 - 08.2024
Service Writer
Select Equipment
08.2018 - 12.2019
Account Manager
Car Keys Express
08.2017 - 08.2018
Service Advisor
Audi
02.2014 - 06.2017
Service Provider
Audi Pacific
05.2013 - 02.2014
Certification - Cybersecurity
UCLA
Certificate - Drivability, Electrical Schematics, Engine Maintenance
Automotive Urban League
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