Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
AdministrativeAssistant

Luchy Alonso

Dearborn,MI

Summary

Experienced professional with a growth-focused mindset in the food and beverage industry. Successfully drive catering operations and business development. Excel in event coordination, menu development, inventory management, and regulatory compliance. Implement continuous process improvements and strategic initiatives to boost efficiency and reduce expenses. Skilled at building, coaching, and empowering staff, conducting performance evaluations, and implementing action plans for optimal results. Proficient in identifying and resolving customer issues for increased satisfaction. Excellent communication skills in English and Spanish.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Detroit Institute of Arts
12.2023 - Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Assistant Director of Culinary Department

Allegria Village
09.2021 - 12.2023
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Launched quality assurance practices for each phase of development

Catering Sales Manager

Henry Ford Village Retirement Home
01.2006 - 12.2023
  • Ensure new business and repeat customer service for catering service providers via sales calls, networking, and advertising and social media
  • Suggested personalized and creative set-ups, menus, and events for various groups.
  • Devise and implement innovative marketing and promotional campaigns to foster business growth
  • Discuss the requirements of catering events with clients, including price, party size, setup, menu, and schedule
  • Assist sales team in reaching their targeted goals via creative sales and marketing strategies, while identifying key areas of improvements and training opportunities
  • Build and strengthen strong professional relationships with suppliers and key clients to drive long-term business objectives
  • Selected Accomplishments:
  • Tactfully negotiated terms and conditions of contracts with vendors, maximizing profit and reducing costs
  • Enabled seamless food and beverage services at fundraising and charity events

Education

Associate of Arts - Hospital Facilities Administration

Rhode Island College
Providence, RI
05.2004

Licensed Translator Spanish - English - Education Administration

Community College of Rhode Island
Warwick, RI
01.1992

Skills

  • Hospitality Management
  • Superior Customer Service
  • Performance Optimization
  • Project Administration
  • Cost Containment & Reduction
  • Health & Safety Compliance
  • Team Building & Leadership
  • Relationship Development
  • Issues & Problem Resolution

Certification

  • Certified Translation Professional, Cranston, Rhode Island Multi-Culture Institute
  • Registered ServSafe Examination Proctor

Accomplishments

  • Promoted from Catering Supervisor to Catering and Staff Development Manager within12 months.
  • Credited for creating and executing targeted marketing campaigns that increased sales and business growth.

Languages

Spanish
Full Professional

Timeline

Administrative Assistant

Detroit Institute of Arts
12.2023 - Current

Assistant Director of Culinary Department

Allegria Village
09.2021 - 12.2023

Catering Sales Manager

Henry Ford Village Retirement Home
01.2006 - 12.2023

Associate of Arts - Hospital Facilities Administration

Rhode Island College

Licensed Translator Spanish - English - Education Administration

Community College of Rhode Island

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Luchy Alonso