Luci Roy
Philadelphia,PA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Administrative Clerk
Jefferson Northeast Frankford Hospital
03.2011 - Current
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Received and processed medical records requests
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Prepared admissions charts and scanned records
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to patient and family inquiries and needs
- Arranged discharges and patient transportations
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Live-In Caregiver
Private Contract
09.2009 - 01.2011
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
Sales and Pricing Anaylist
USA 3000 Airlines
05.2003 - 08.2008
- Analyzed sales data to identify trends and opportunities, informing strategic decision-making processes.
- Optimized sales presentations for maximum impact, tailoring content to address client needs and preferences.
- Trained new hires on essential sales skills, contributing to their rapid integration into the team and improved overall performance levels.
- Enhanced customer satisfaction with data-driven improvements to sales processes and customer service techniques.
- Conducted competitor analysis to maintain a competitive edge in the marketplace, adjusting tactics as needed.
Education
Associate of Science - Business
Penn State Univeristy
Abington, Pa05.1997
Skills
- Bilingual fluent Spanish and English
- Verbal and written communication
- Understanding of medical terminology
- Understanding of medical ethics
- Medical Records Management
- Customer Complaint Resolution
- Problem-solving
Timeline
Administrative Clerk
Jefferson Northeast Frankford Hospital
03.2011 - Current
Live-In Caregiver
Private Contract
09.2009 - 01.2011
Sales and Pricing Anaylist
USA 3000 Airlines
05.2003 - 08.2008
Associate of Science - Business
Penn State Univeristy
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