Lucia Aguilar
Miami
Summary
Professional data management professional adept at ensuring accurate and timely input of information. Known for strong focus on team collaboration and delivering results, consistently adaptable to changing needs. Demonstrates efficiency in data entry, database management, and quality assurance, while maintaining integrity and confidentiality of sensitive information. Reliable and detail-focused, contributing to streamlined operations and enhanced productivity.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
The Midtown Group / USDA
06.2023 - 08.2024
- Accurately input data into databases, spreadsheets, and other digital platforms.
- Ensure the timely and efficient entry of large volumes of information while maintaining high accuracy.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Ensure all data entry tasks are completed within specified timeframes and meet productivity targets.
- Prioritize tasks effectively to handle multiple data entry projects simultaneously.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Call Center Customer Service Representative
The Midtown Group / FEMA
05.2021 - 04.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Front Desk Receptionist
Venetian Nail Spa
04.2018 - 05.2021
- Greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking guest into computer system and charging for services performed
- Managed over 50 client calls per day
- Welcomed each new arrival pleasantly and confirmed reservations
- Accurately book, change and cancel spa appointments
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of arrival of clients who come without prior appointments
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist
Amaya Dental
08.2019 - 12.2020
- Kept reception area clean and neat to give visitors positive first impression
- Dealing with calls from patients and calling them if appropriate
- Using a diary/computerized diary system to book, switch and cancel appointments
- General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled, rescheduled and handled cancelled appointments for patients.
Secretary
Miami City Hall
06.2018 - 08.2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Completed clerical tasks such as filing, copying and distributing mail
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Restocked office supplies and retrieved files for staff.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Sales Associate
Chargers2Go
10.2016 - 12.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Education
High School Diploma -
Miami Senior High School
06.2018
Skills
- Adaptable Learning Mindset
- Adaptability
- Detail-Oriented Analysis
- Quick to Adjust
- Detail-Oriented Data Input
- Effective Multitasking
- Analytical Problem-Solving
- Customer service
- Identifying errors
- Accuracy and attention to detail
- Spreadsheet management
- Data collection
- Data processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Entry Specialist
The Midtown Group / USDA
06.2023 - 08.2024
Call Center Customer Service Representative
The Midtown Group / FEMA
05.2021 - 04.2023
Front Desk Receptionist
Amaya Dental
08.2019 - 12.2020
Secretary
Miami City Hall
06.2018 - 08.2019
Front Desk Receptionist
Venetian Nail Spa
04.2018 - 05.2021
Sales Associate
Chargers2Go
10.2016 - 12.2017
High School Diploma -
Miami Senior High School
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