LUCIA ARENA-MOORE
Colonial Heights,VA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Deli Bakery Manager
Military Deli And Bakery Services
Fort Gregg - Adams
05.2014 - Current
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Restaurant Manager
Gourmet Italia Pasta Cafe
Mannheim Germany Benjamin Franklin Village
06.1998 - 01.2013
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Skills
- Training and Development
- Performance Evaluation
- Marketing Strategies
- Social Media Marketing
Certification
Serve safe
Languages
German
Native or Bilingual
Timeline
Deli Bakery Manager
Military Deli And Bakery Services
05.2014 - Current
Restaurant Manager
Gourmet Italia Pasta Cafe
06.1998 - 01.2013