Lucia Avila
Yucaipa,CA
Summary
Driven professional with a proven track record in animal care and customer service, notably at Inland Valley Humane. Excelled in enhancing animal well-being and customer satisfaction through effective teamwork, problem-solving, and veterinary support. Demonstrated ability to improve operational efficiency and animal socialization, showcasing a blend of hard and soft skills critical to dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Animal Shelter Volunteer
Inland Valley Humane
Pomona, CA
01.2024 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
- Monitored animal health and reported issues to veterinary staff promptly.
- Maintained clean and safe environments for animals, ensuring their well-being.
- Improved animal health with regular feeding, cleaning, and exercise routines.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
Sales Associate
Victoria's Secret & PINK
Victorville, CA
05.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Pasadena City College
Pasadena, CA06.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Store Opening and Closing
- Inventory Control
- Kennel care
- Veterinary Support
- Animal Training
- Human and Animal Safety
- Animal Observations
- Feeding and Watering
- Animal Examinations
- Animal Enrichment
- Animal Care
Accomplishments
Certification of the Fear Free Shelter Program
Certification
- CA Driver's License
- Fear Free Animal Shelter Program Certification
- Fear Free Certified Professional - Fear Free Pets.
Fostering Dogs and Cats
Provide temporary home for Dogs and Cats that either not yet ready for adoption or when in need of a break from the shelter.
Languages
Spanish
Full Professional
German
Full Professional
Timeline
Animal Shelter Volunteer
Inland Valley Humane
01.2024 - Current
Sales Associate
Victoria's Secret & PINK
05.2021 - Current
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Pasadena City College