Lucia Azcona
Miami
Summary
A friendly and approachable personality, known for creating a positive work environment and supporting team success. I have strong skills in communication, organization, and problem-solving, allowing me to handle daily operations efficiently while maintaining excellent customer service. I demonstrate leadership by motivating team members, managing tasks effectively, and ensuring a smooth workflow. I am reliable, detail-oriented, and adaptable, with a willingness to assist in additional tasks and support other areas as needed.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Key Food Supermarket
Miami
07.2024 - Current
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented merchandising strategies to enhance product visibility and sales.
- Monitored compliance with health and safety regulations in the store environment.
- Collaborated with team members to improve overall operational efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Cashier Team Lead
Bravo Supermarket
Miami
09.2021 - 07.2024
- Supervised cashier staff to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies.
- Managed cash drawer audits and maintained cash handling procedures.
- Resolved customer complaints promptly to enhance shopping experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Systems Engineering -
O&M
Santo Domingo, Santo domingo 08.1986 - 05.1992
Skills
- Always willing to learn new things
- Confident that I am giving my best
- I know how to adapt to changes
- A pleasant and kind personality
- Effective communication
- Problem solving
- Process improvement
- Performance feedback
- Staff training and development
- Team motivation
- Customer service
- Problem-solving
- Task delegation
- Workplace safety compliance
- Reporting and documenting
- Team leadership
- Process improvement strategies
- Staff supervision
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
A1
English
Limited
A1
Timeline
Assistant Manager
Key Food Supermarket
07.2024 - Current
Cashier Team Lead
Bravo Supermarket
09.2021 - 07.2024
Systems Engineering -
O&M
08.1986 - 05.1992