Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucia Balazova

Los Angeles,CA

Summary

Ambitious and worldly individual experienced in customer service with years of boosting sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining aspects of items. Logical salesperson focused on selling to customers resulting in additional earnings for restaurant and tips. Aware of suspicious individuals and always attentive to my surroundings and surroundings of my colleges.

Overview

17
17
years of professional experience

Work History

Uber Driver

Uber
Los Angeles, CA
09.2017 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicle and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.

Police Cadet

Pasadena City College
Los Angeles, California
04.2021 - 01.2022
  • Patrolled college campus including inside the buildings to promote security and deter crime.
  • Aided fellow officers with suspects disturbance calls and evidence collection and packaging.
  • Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
  • Collected lost and found items from the buildings or around the campus area and filled out paperwork to record the name of items and dates and place of discovery.
  • Responded to dispatch radio call to unlock specific building or office for a staff member.
  • Attended inspections during which all cadets appearance is scrutinized, department knowledge and penal codes are tested to ensure cadets are ready for the shift.

Freelance Make up Artist

Freelance
Los Angeles, California
08.2012 - 09.2017
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Applied makeup in accordance with clothing style.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.

Waitress

Reeds Cafe (currently Bennet's)
York, England
10.2008 - 08.2011
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Supervised newly hired employees and provided them with the tools they need to do the job.
  • Made sure that newly hired staff is familiar with their daily duties in order to ensure excellent customer service.
  • Developed excellent communication skills while maintaining high levels of customer satisfaction.

Waitress

Hotel Hilton
York, England
01.2007 - 10.2008
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Took room service food order from hotel guests and provided food deliveries to their hotel room.
  • Maintained clean and orderly work station.

Waitress and Bar Person

Bari Ristorante
York, England
08.2005 - 01.2007
  • Managed table bookings, greeted new customers and responded to their questions about menu specials
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest complains to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

No Degree - Criminal Justice

Los Angeles City College
City Of Los Angeles, CA

Certificate of Achievement - Make Up Artist

Ruby's Make Up Academy
North Hollywood
02.2014

Graduation - Vocational School

Post And Telecomunications
Kosice, Slovakia
08.2005

High School Diploma -

Zakladna Skola Drabova
Kosice, Slovakia
09.2001

Skills

  • Customer Rapport
  • Route Logs
  • Commercial Driving
  • Customer Service

Languages

Czech
Native or Bilingual

Timeline

Police Cadet

Pasadena City College
04.2021 - 01.2022

Uber Driver

Uber
09.2017 - Current

Freelance Make up Artist

Freelance
08.2012 - 09.2017

Waitress

Reeds Cafe (currently Bennet's)
10.2008 - 08.2011

Waitress

Hotel Hilton
01.2007 - 10.2008

Waitress and Bar Person

Bari Ristorante
08.2005 - 01.2007

No Degree - Criminal Justice

Los Angeles City College

Certificate of Achievement - Make Up Artist

Ruby's Make Up Academy

Graduation - Vocational School

Post And Telecomunications

High School Diploma -

Zakladna Skola Drabova

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Lucia Balazova