Lucia Bautista
Norcross,GA
Summary
Driven Assistant Manager with a proven track record at First American Title Lending, enhancing customer satisfaction and staff performance. Expert in money handling and conflict resolution, I spearheaded initiatives that significantly boosted team morale and business growth. Skilled in customer relationship management, I excel in fostering team leadership and problem-solving, achieving remarkable results.
Overview
8
8
years of professional experience
Work History
Assistant Manager
First American Title Lending
09.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
GED -
Crosskeys High School
Atlanta GASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Policy Enforcement
- Customer Service
- Team Leadership
- Problem Resolution
- Multitasking Abilities
- Problem-Solving
- Active Listening
- Staff Training
- Customer Relationship Management
- Excellent Communication
- Conflict Resolution
- Emergency Response
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
First American Title Lending
09.2016 - Current
GED -
Crosskeys High School
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