Summary
Work History
Education
Skills
Timeline
Generic

Lucia Blanco

Moreno Valley ,CA

Summary

Skilled medical coding professional prepared to drive accuracy and efficiency in healthcare documentation. Known for strong analytical skills, attention to detail, and comprehensive knowledge of medical coding systems and regulations. Excel in team collaboration, adapting to evolving requirements, and delivering consistent results. Recognized for reliability and commitment to upholding high standards in all tasks.

Work History

Medical Coding and Billing Specialist

Collaborative psychology group
05 2025 - Current
  • Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
  • Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
  • Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
  • post ERA payments
  • Apply patients copay

Patient AR Representative

Betternight
06 2023 - 05 2025
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Collected, arranged, and input information into database system.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Review EOB's
  • Process payments
  • posting corrections

Customer Service Representative

Betternight
09 2022 - 06 2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Medical biller

Cardiology Specialist Medical Group
06 2019 - 09 2022
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Delivered timely and accurate charge submissions.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Collected payments and applied to patient accounts.
  • Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
  • Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
  • Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
  • Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
  • Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.

Education

Medical Biller - Medical Billing And Coding

American Career College
10.2018

GED - General Education Diploma

Moreno Valley Adult School
04.2008

Skills

  • Insurance claims analysis
  • Medical claims coding
  • Coding error resolution
  • Patient data compilation
  • Data security procedures
  • Medical billing code accuracy
  • Teamwork and Collaboration
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Attention to Detail
  • Good Telephone Etiquette
  • Self-Motivated
  • Excellent Communication
  • Written Communication
  • Multitasking Abilities
  • Organization and Time Management
  • Data Entry
  • microsoft excel
  • microsoft word
  • EMR system

Timeline

Medical Coding and Billing Specialist

Collaborative psychology group
05 2025 - Current

Patient AR Representative

Betternight
06 2023 - 05 2025

Customer Service Representative

Betternight
09 2022 - 06 2023

Medical biller

Cardiology Specialist Medical Group
06 2019 - 09 2022

Medical Biller - Medical Billing And Coding

American Career College

GED - General Education Diploma

Moreno Valley Adult School

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Lucia Blanco