Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Lucia Castaneda

Jonesboro,GA

Summary

Personable Medical Assistant bringing 3 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality care and excellent customer service.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Southern Crescent Primary Care
Jonesboro, GA
10.2018 - 05.2019
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Assisted in the development of referral processes and procedures.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Adhered to HIPAA regulations when handling confidential patient information.

Medical Assistant

Southern Crescent Medical Center
Stockbridge, GA
06.2019 - 08.2022
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Prepared examination rooms, kept rooms and bathrooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient medical histories, chief complaints and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts and documents before each day's clinic sessions began to maintain team productivity.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Handled general office duties to support administrative staff during peak hours.

Education

GED -

Perry Learning Center
Jonesboro, GA
07-2021

Skills

  • Patient Relations and Management
  • Conflict Resolution Abilities
  • Problem-Solving
  • Customer Service
  • Hospitable
  • Maintaining Confidentiality
  • Calm and Level-Headed Under Duress
  • Team Management and Supervision
  • Compassionate

Affiliations

During my free time, I enjoy being active outdoors and finding ways to increase productivity and efficiency.

Languages

Spanish
Limited

Accomplishments

  • Dean's List 2022

Timeline

Medical Assistant

Southern Crescent Medical Center
06.2019 - 08.2022

Medical Assistant

Southern Crescent Primary Care
10.2018 - 05.2019

GED -

Perry Learning Center

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Lucia Castaneda