Lucia Castaneda De Leon
Denver,CO
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Accounts Representative with 9 years' experience in the Financial Industry. Outstanding organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.
Overview
11
11
years of professional experience
Work History
Personal Banker
PNC Bank, NA
Centennial , CO
2024.06 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Member Consultant II
Security Service Federal CU
2019.10 - Current
- Contributed to team objectives in fast-paced environment.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Processed customer payments and account setup charges.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
Personal Banker
Academy Bank
2014.08 - 2016.05
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Verified customer identity and reviewed documentation for accuracy.
- Activated new accounts and issued customer identification numbers.
- Explained account terms and conditions to customers.
Business Assistant Finance
Schomp Automotive
2016.07 - 2019.10
- Pitched in to assist with special projects and additional tasks.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Researched and updated industry knowledge on changing legislation and regulations.
Interpreter
Nationalities Interpretation Services
2013.12 - 2014.08
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
Education
Customer Service Certification -
Mi Casa Resource Center
Denver, CO08.2014
High School Diploma -
South High School
Denver, CO2010
Skills
- Sales Presentation
- Loan Applications
- Member Services and Support
- Member Retention
- Follow-Up Calls
- Customer Experience
- Customer Needs Assessments
- Sales Process
- Auditing Assistance
- Performance Goals
Timeline
Personal Banker
PNC Bank, NA
2024.06 - Current
Member Consultant II
Security Service Federal CU
2019.10 - Current
Business Assistant Finance
Schomp Automotive
2016.07 - 2019.10
Personal Banker
Academy Bank
2014.08 - 2016.05
Interpreter
Nationalities Interpretation Services
2013.12 - 2014.08
Customer Service Certification -
Mi Casa Resource Center
High School Diploma -
South High School
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