Summary
Overview
Work History
Education
Skills
Timeline
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Lucia Cataldi

Absecon,NJ

Summary

Dynamic leader with a proven track record, excelling in strategic thinking and HRIS software implementation. Expert in fostering client relations and driving service standard compliance, significantly enhancing team performance and operational efficiency. Skilled in communication and leadership, adept at building strong relationships and achieving results.

Overview

15
15
years of professional experience

Work History

iGaming Customer Service Representative

Ocean Casino
07.2024 - Current
  • Answered inbound calls, chats and emails to facilitate customer service while processing payments.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Professional Organizer

Simply Lucia L.L.C.
01.2023 - Current
  • Created detailed plans to de-clutter and organize residential and commercial spaces.
  • Provided support with time management strategies such as creating daily task lists, setting reminders.
  • Collaborated with designers on custom built-ins for closets, pantries, offices.

Human Capital Manager

TTEC Government Solutions
05.2022 - 01.2024
  • Recruited and trained new employees to meet job requirements.
  • Ensured compliance with industry regulations and company policies.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Human Resources Generalist

Barrette Outdoor Living
06.2021 - 01.2022
  • Performed data entry of employee information in HRIS system for accurate record keeping.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Front Line Manager

BJ’s Wholesale
01.2021 - 06.2021
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed financial data such as sales figures, profit margins, expenses. to ensure profitability of store.

Human Resources Manager

BJ's Wholesale
03.2018 - 01.2021
  • Identified, screened, and interviewed potential employees.
  • Facilitated the onboarding process by providing new hire orientation sessions.
  • Handled employee discipline and termination to address policy infractions.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Organized team building activities to foster collaboration among staff members.

Store Manager

Coach
05.2010 - 06.2012
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Education

Professional Organizer Certificate -

IAPO International Association of Professions Career College
01.2023

Stockton University
Pomona, New Jersey
01-1994

Skills

  • Communication Skills
  • Leadership
  • Relationship Building
  • Strategic Thinking
  • Performance Management
  • HRIS software implementation and maintenance
  • Client relations
  • Service standard compliance

Timeline

iGaming Customer Service Representative

Ocean Casino
07.2024 - Current

Professional Organizer

Simply Lucia L.L.C.
01.2023 - Current

Human Capital Manager

TTEC Government Solutions
05.2022 - 01.2024

Human Resources Generalist

Barrette Outdoor Living
06.2021 - 01.2022

Front Line Manager

BJ’s Wholesale
01.2021 - 06.2021

Human Resources Manager

BJ's Wholesale
03.2018 - 01.2021

Store Manager

Coach
05.2010 - 06.2012

Professional Organizer Certificate -

IAPO International Association of Professions Career College

Stockton University

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Lucia Cataldi