Lucia Chia
Los Angeles,CA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
20
20
years of professional experience
Work History
Cashier/
Sodexo Food Service
Los Angeles, CA
04.2024 - Current
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
Dollar Tree
Huntington Park, CA
10.2022 - 05.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
Cashier
99 Cent Store
Los Angeles, CA
01.2018 - 12.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier Team Lead
Mc Donalds Fast Food
Compton, CA
01.2005 - 12.2008
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Certificate - Costumer Service
Maxine Waters Employment Preparation Center
Los Angeles, CA01-2010
NA - General Education
Jordan Hight School
Los Angeles, CA06-2004
Skills
- Customer Assistance
- Drawer balancing
- Cash Handling
- Payment Collection
- ID Verification
- Payment Processing
- POS Systems
- Liquor Law Compliance
- Ordering and stocking
- Customer service excellence
Timeline
Cashier/
Sodexo Food Service
04.2024 - Current
Cashier
Dollar Tree
10.2022 - 05.2023
Cashier
99 Cent Store
01.2018 - 12.2019
Cashier Team Lead
Mc Donalds Fast Food
01.2005 - 12.2008
Certificate - Costumer Service
Maxine Waters Employment Preparation Center
NA - General Education
Jordan Hight School