LUCIA CISNEROS
San Antonio,TX
Summary
Dynamic F&B Manager with a proven track record at Double Tree by Hilton, enhancing team performance and fostering vendor relationships for optimal pricing. Excelled in event planning and customer service, boosting loyalty and service efficiency. Skilled in cost control and fostering teamwork, adept at multitasking and operations oversight without compromising quality or safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
F&B MANAGER
DOUBLE TREE BY HILTON
11.2019 - 01.2024
- Enhanced team performance through effective staff training and development programs.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw food preparation and monitored safety protocols.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cook Shift Leader
HILTON GARDEN INN
03.2017 - 11.2019
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Education
High School Diploma -
CBTis #34
PIEDRAS NEGRAS COAHUILA MEXICO06-1993
Skills
- Scheduling staff
- Food presentation
- Cost control
- Food and beverage operations
- Sanitation standards
- Operations oversight
- Ordering supplies
- Teamwork
- Customer service
- Reliable and responsible
- Multitasking Abilities
- Money handling
Certification
FOOD HANDLER
TABC
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
F&B MANAGER
DOUBLE TREE BY HILTON
11.2019 - 01.2024
Cook Shift Leader
HILTON GARDEN INN
03.2017 - 11.2019
FOOD HANDLER
TABC
High School Diploma -
CBTis #34
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