Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lucia Coleman

Fontana

Summary

I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lybanna Skin Care

Lybanna Skin Care
08.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Assistant Manager of Sales

It’sugar
04.2015 - 07.2017
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
  • Maintained professional and impeccable environment for employees and customers.
  • Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Trained new associates in successful sales and performance strategies.
  • Assisted sales team with completing customer transactions and managing issues.

Assistant Manager of Sales

Claire’s
01.2012 - 07.2017
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information.
  • Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
  • Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
  • Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
  • Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.

Education

Estancia High School
Costa Mesa

Aesthetician License -

Madeleine Meyer Institute

No Degree - Language Interpretation And Translation

ITESO
07-2012

Skills

  • Optimistic communication style
  • Fluent in Spanish
  • Collaborative teamwork
  • Service excellence
  • Analytical problem-solving
  • Accurate data entry
  • Call center experience
  • Quick learner
  • Reliable and accountable
  • Effective multitasking
  • Effective verbal communication
  • Effective organization skills

Accomplishments

  • Achieved WOMAN OF THE YEAR In Santa Ana, CA by doing community service in churches and community shelters for women.
  • Grew a project into a small business that has helped more than 300 beautiful clients in 8 years.




Certification

  • Licensed aesthetician (2012-current)
  • Reiki practitioner (2023-current)

Languages

Spanish
Native or Bilingual

Timeline

Lybanna Skin Care

Lybanna Skin Care
08.2017 - Current

Assistant Manager of Sales

It’sugar
04.2015 - 07.2017

Assistant Manager of Sales

Claire’s
01.2012 - 07.2017

Estancia High School

Aesthetician License -

Madeleine Meyer Institute

No Degree - Language Interpretation And Translation

ITESO

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Lucia Coleman