Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Lucia Cortez

Los Angeles,California

Summary

Results-oriented Account Manager with a strong track record in driving sales and fostering strategic client relationships. Expertise in leveraging technical skills and customer service to consistently meet and exceed targets. Proven abilities include data-driven decision-making, problem-solving, and negotiation, leading to significant business growth and enhanced client satisfaction. Recognized for optimizing operational processes to improve efficiency while effectively guiding teams towards shared objectives.

Overview

24
24
years of professional experience

Work History

Account Executive

IHeartMedia
Riverside, CA
10.2018 - Current
  • Identified potential customers and evaluated market potential.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Researched and developed pipeline of clients that demonstrated interest in being partners with organization.
  • Performed in contact-oriented role with internal and external stakeholders, clients and suppliers to initiate and roll out client solutions.
  • Used client-defined specifications and preferences to develop product concepts and offerings.
  • Prepared quotes for potential clients, up-selling special packages and maintaining high levels of accuracy.
  • Handled customer satisfaction issues by acting as liaison between account holders and representatives.

Account Manager

Comcast NBCUniversal
Los Angeles, CA
01.2022 - 12.2024
  • Developed and executed strategic plans to penetrate new markets and acquire new clients.
  • Provided technical support to customers when needed.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Developed strategies to increase revenue from existing accounts.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Renewed existing accounts by building relationships with clients.
  • Presented product features and advantages to potential customers during sales meetings.
  • Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Developed and implemented account plans to increase revenue and market share within designated sectors.
  • Provided technical assistance during product demonstrations or presentations.

Account Executive

CBS Radio
Los Angeles, CA
01.2017 - 09.2018
  • Cold called potential customers and maintained 75% conversion rate on leads.
  • Conducted in-depth research into advertising options and PR strategies in order to design and optimize approaches.
  • Recommended new and innovative products and services to customers based on individual interests and needs.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
  • Negotiated and prepared contracts, bids and order forms.
  • Handled customer satisfaction issues by acting as liaison between account holders and representatives.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Individualized client marketing programs to meet each customer's unique needs while focusing on digital marketing and social media.

Account Manager

Advantage Tech Inc.
Los Angeles, CA
01.2015 - 12.2016
  • Improved productivity by overseeing and supporting member account management team.
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
  • Maintained compliance with export guidelines and international standards.
  • Optimized revenue levels by developing engaging promotional programs.
  • Establish contracts, including pricing structures and service terms.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Developed and delivered new business requisitions through business-to-business sales and trade shows.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Updated account plans based on changing markets, customer conditions and competitor activity.

Sales Marketing Consultant

Entravision Communications Corp.
Los Angeles, CA
09.2011 - 12.2014
  • Owned marketing campaigns from initial scope through execution and refinement.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Balanced organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies.
  • Worked with product development team members to optimize product specifications.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.

Executive Assistant to the Chief Executive Officer

Ocean Bridge Group
Santa Monica, CA
12.2007 - 07.2011
  • Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring customer accounts.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Liaised between Media Buyer and clients regarding client accounts and new business.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed sensitive information with discretion while providing administrative support to executive teams.

Executive Administrative Assistant

Coastal Sol Inc. / Smack Sports Wear
Manhattan Beach, CA
01.2005 - 11.2007
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Customer Service Agent

Southwest Airlines
Los Angeles, CA
01.2001 - 12.2003
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Prepared, completed and processed customer account forms and database changes.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Managed high-volume of inbound and outbound customer calls.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Helped company maintain exceptional client service ratings on external audits.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Education

Bachelor of Arts - Communications

University of California, Santa Cruz
Santa Cruz, CA
12-2005

Associate of Arts - Business Administration

East Los Angeles College
Monterey Park, CA
05-2001

Skills

  • Motivated team player: Highly motivated, responsible, and reliable, with a positive attitude toward work and life, quick to learn, and adaptable to new responsibilities and technologies
  • Bilingual Communication: Fluent in English and Spanish, facilitating diverse communication and collaboration
  • Technical Proficiency: Computer literate in both PC and Mac environments, experienced with the MS Office Suite (Outlook, Excel, Word, PowerPoint), and knowledgeable in various internet browsers, SEO/SEM, and social media platforms
  • Sales and Business Development: Expertise in lead generation, account development, client relationships, and sales strategies; skilled in persuasive negotiations, opportunity identification, and account management
  • Customer service and relationship building: Strong focus on customer service and relationship management, with experience in managing national accounts, and resolving issues effectively
  • Data-Driven Decision Making: Committed to utilizing data analytics for informed decision-making and goal-oriented outcomes, proficient in CRM systems, and familiar with Salesforce training
  • Operational Excellence: Experience in business process optimization, coordinating contracts, and managing paperwork to streamline operations, and improve efficiency

Languages

Fluent in Spanish

Elementary in Italian

Languages

Spanish
Professional
Italian
Elementary

Timeline

Account Manager

Comcast NBCUniversal
01.2022 - 12.2024

Account Executive

IHeartMedia
10.2018 - Current

Account Executive

CBS Radio
01.2017 - 09.2018

Account Manager

Advantage Tech Inc.
01.2015 - 12.2016

Sales Marketing Consultant

Entravision Communications Corp.
09.2011 - 12.2014

Executive Assistant to the Chief Executive Officer

Ocean Bridge Group
12.2007 - 07.2011

Executive Administrative Assistant

Coastal Sol Inc. / Smack Sports Wear
01.2005 - 11.2007

Customer Service Agent

Southwest Airlines
01.2001 - 12.2003

Bachelor of Arts - Communications

University of California, Santa Cruz

Associate of Arts - Business Administration

East Los Angeles College

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Lucia Cortez