Lucia De Leon
Clovis,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Receptionist
IRS
Fresno, CA
02.1985 - 12.2016
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
GED -
Roosevelt High School
Fresno, CASkills
- Customer Service
- Microsoft Word
- Verbal Communication
- Active Listening
- Cultural Awareness
- Teamwork and Collaboration
- FLUENT IN Spanish
- Computer Skills
- Flexible and Adaptable
- Self-Directed
- Time Management
- Attention to Detail
- Software Proficiency
Timeline
Receptionist
IRS
02.1985 - 12.2016
GED -
Roosevelt High School
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