LUCIA DIAZ
Savannah,GA
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
4
4
years of professional experience
Work History
CSR - Customer Service Representative
Williams-Sonoma, Inc.
04.2024 - Current
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
Customer Service Representative
ALORICA
08.2021 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Met daily customer service quotas with a focus on quality.
Assistant Manager
Taco Bell
12.2020 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
Education
HIGH SCHOOL DIPLOMA -
Antietam Hs
Skills
- Typing Proficiency
- CRM Software
- Active Listening
- Data Entry
- Critical Thinking
- Retail Operations Management
- Call Center Operations
- Employee Scheduling
- Creative Problem Solving
- Recruiting and Interviewing
- Microsoft Excel
- Inbound and Outbound Calling
Timeline
CSR - Customer Service Representative
Williams-Sonoma, Inc.
04.2024 - Current
Customer Service Representative
ALORICA
08.2021 - 04.2024
Assistant Manager
Taco Bell
12.2020 - 06.2022
HIGH SCHOOL DIPLOMA -
Antietam Hs