Lucia Ekkers
Public Safety Telecommunicator
Riverdale
Summary
Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.
Highly adaptable, strong team player, with focus on achieving effective outcomes. Knowledgeable trainer who provides trainees with valuable information so they can succeed on their own when they come off of training.
Overview
19
19
years of professional experience
10
10
Certifications
1
1
Language
Work History
Public Safety Telecommunicator
Passaic County Sheriff's Office
11.2006 - Current
Manage answering multiple 9-1-1 calls as well as non-emergency calls.
Utilize advanced mapping software to get the caller's location and reduce response time for responding personnel.
Provide accurate information between the first responders and the public.
Prioritizing calls.
Communicate with the police officers in the field via radio.
Provide pertinent information to police officers responding to calls.
Know how to operate the different programs that are used in the Communications Center.
Handle sensitive information with discretion while adhering to the department regulation.
Accurate documentation of incidents for future reference, investigations and legal proceedings.
Train new employees to accurately perform the duties of a Public Safety Telecommunicator.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ 05.2001 -
Skills
Public safety awareness
Technical aptitude
Professionalism and integrity
Information gathering
Emergency protocols
Incident command system
Incident documentation
Stress tolerance
Call prioritization
Teamwork
Emergency management
Basic life support
Listening skills
Problem-solving
Situational awareness
Information intake
Multitasking
NCIC database
Dependable and responsible
Excellent communication
Self motivation
Adaptability and flexibility
Telephone etiquette
CPR and First Aid
Emergency medical dispatch
Computer-aided dispatching
Law enforcement collaboration
Accomplishments
Created a step by step Computer-aided design (CAD) training guide for new trainees.
Developed a test to ensure that trainees know how to perform their job duties.
Collaborated with another individual to created a step by step National Crime Information Center (NCIC) guide for trainees.
Certification
Basic Telecommunicator
Timeline
9-1-1 Instructor/EMD Instructor/Fire Communications Officer
03-2025
Leadership in the 911 Center
10-2022
Online Pipeline Safety Training for 9-1-1 Dispatchers
09-2022
Center Training Officer
03-2022
Incident Tactical Dispatcher
11-2018
9-1-1 Liability
04-2017
Active Shooting Response
10-2012
Dispatch Judo
09-2012
Emergency Medical Dispatch Training
01-2011
Public Safety Telecommunicator
Passaic County Sheriff's Office
11.2006 - Current
Basic Telecommunicator
05-2006
Bachelor of Arts - Psychology
William Paterson University of New Jersey
05.2001 -
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