Lucia Farmer
Columbus
Summary
A strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Recognized for picking up new tasks quickly and stepping into additional responsibilities soon after onboarding.
Overview
6
6
years of professional experience
Work History
Dog Daycare Attendant
AOKO K9-Connections
05.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
Dog Daycare Attendant
City Dog Daycare
09.2022 - 03.2023
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
- Ensured safe and engaging environment for dogs by closely monitoring their interactions and promptly addressing any signs of distress or aggression.
- Promoted positive atmosphere, leading to repeat business and referrals through exceptional care and customer service.
Retail Sales Worker
American Eagle Outfitters, Inc
11.2020 - 02.2021
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Lifeguard
Nationwide Realty Investors
05.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Arts - International Relations
The Ohio State University
Columbus, OH05-2025
High School Diploma -
Dublin Jerome High School
Dublin, OH05-2021
Skills
- Adaptable and flexible
- Patience and empathy
- Strong communication
- Attention to detail
- Time management proficiency
- Problem-solving
- Customer service
- Relationship building
- Critical thinking
- Teamwork and collaboration
- Information collection and recording
- Problem resolution
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dog Daycare Attendant
AOKO K9-Connections
05.2023 - Current
Dog Daycare Attendant
City Dog Daycare
09.2022 - 03.2023
Retail Sales Worker
American Eagle Outfitters, Inc
11.2020 - 02.2021
Lifeguard
Nationwide Realty Investors
05.2019 - 08.2019
Bachelor of Arts - International Relations
The Ohio State University
High School Diploma -
Dublin Jerome High School
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