Lucia Ferman
Silver Spring,MD
Summary
Dynamic, self-motivated, and highly experienced in commercial property management with solid history of success, including oversight of multimillion-dollar capital projects. Steadfast leader, mentor, and coordinator with track record of steering improvement projects, building and guiding top-performing teams, and optimizing internal operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Cushman & Wakefield
04.2022 - Current
- Prepared annual budget, operating expenses reconciliations, accruals, and monthly reports with variance comments.
- Prepared and executed 5 year capital improvements plan including elevator modernization, full building painting and carpet replacement, roof replacement, lobby renovation, and major HVAC updates.
- Oversaw large tenant improvement projects, including bidding comparison analysis, billing tracking, and approving construction contract and invoices.
- Ensured compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
- Assisted acquisition process of three buildings within one month, including hiring maintenance and administrative team.
- Handled terminations, performance evaluations and staff coaching to seven employees.
- Ensured all tenant requests were addressed promptly with outstanding costumer service.
- Successfully implemented food delivery services with no delivery fees while tenant operated deli was out of service.
- Generated professional networks by engaging in professional, industry and government organizations.
- Administered operations to handle needs of twenty-one tenants across four property totaling over 500,000 sf.
Property Manager
Cushman & Wakefield
11.2019 - 04.2022
- Responsible for all lease administration duties.
- Monitored collections and coordinated default proceedings.
- Ensured compliance with property management policies and procedures, codes, regulations, and governmental agency directives.
- Provided management and leadership to property staff, including hiring and performance management.
- Developed comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, and/or client requirements
- Developed operating and capital budgets, tracked variances, oversaw the completion of CAM reconciliations, and ensured smooth recovery process.
- Bid, negotiated, and managed conformity with vendor contracts in accordance with company's contract requirements or client requirements.
- Coordinated and oversaw on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property.
- Participated in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client’s goals and objectives.
- Provided and fostered positive relationships with tenants, external clients, and internal clients.
Senior Assistant Property Manager
Cushman & Wakefield
04.2018 - 11.2019
- Assisted design, construction, and operation of high-end amenity center which included deli, modern fitness center, seating area, lunge and patio. Total cost exceeded 2MM.
- Compiled maintenance and repair requests for submission to maintenance team and reached out to local contractors for bid proposals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Implemented Uber house account to facilitate tenant employees transportation from and to metro stations.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Assistant Property Manager
Cushman & Wakefield
01.2017 - 04.2018
- Assisted with improving wide range of property management functions, to include primary focus on interfacing with existing and prospective tenants and delivering excellent client service.
- Performed office administration and accounting functions, including payables, receivables, and data management.
- Assisted preparation of annual budges, monthly reports and operating expenses reconciliations.
- Led sustainability projects such as LEED Gold Certification and upkeep of Energy Star Manager Portfolio.
Commercial Property Administrator
Cushman & Wakefield
05.2014 - 01.2017
- Responded and addressed tenant inquires and requests.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Planned special events such as tenant holiday parties, leasing tours and anniversaries celebrations.
- Kept track of all property documentation such as leases, waivers, invoices, contracts, and certificates of insurance.
- Processed all invoices with corresponding chart of accounts and routed for manager approval.
Education
Associate of Arts - Secretarial Studies And Business Administration
Uniandrade
Brazil12.2005
Skills
- Customer service-focused
- Building operations
- Maintenance knowledge
- City and county regulations
- Staff Management
- Property tours and inspections
- Knowledge of building codes
- Database Management
- Financial budgeting and reporting
- Contract Negotiation
- Yardi accounting software
- Kardin budgeting software
- Sustainability initiatives
- Portfolio Oversight
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM)
- Real Property Administrator (RPA) - Building Owners and Managers Institute (BOMI)
- MD Real Estate License
Timeline
Senior Property Manager
Cushman & Wakefield
04.2022 - Current
Property Manager
Cushman & Wakefield
11.2019 - 04.2022
Senior Assistant Property Manager
Cushman & Wakefield
04.2018 - 11.2019
Assistant Property Manager
Cushman & Wakefield
01.2017 - 04.2018
Commercial Property Administrator
Cushman & Wakefield
05.2014 - 01.2017
Associate of Arts - Secretarial Studies And Business Administration
Uniandrade