Hector Azuara
Costco Wholesale
Naperville,IL
1
Certification
10
years of professional experience
Dynamic cybersecurity graduate with expertise in network security, troubleshooting, and technical communication, supported by a strong foundation in data analysis and problem-solving. Skilled in software support and proficient in Java, Python, and SQL, with a history of educating users and meticulously documenting technical processes. Passionate about leveraging analytical and security skills to drive efficiency and clarity in a software support analyst or technical writer role. Committed to delivering innovative solutions and enhancing user experience through effective communication and technical acumen.
Work History
Membership Services Representative
10 Years 3 Months- Completion of Supervisor Training across three departments.
- Chief trainer for new hires to help understand and smooth transition to the business.
- Creating report cards on departments to show productivity and growth.
- Educate members on Costco membership levels, benefits, and policies.
- Resolved membership-related issues while ensuring an excellent customer experience.
- Provided technical support for account-related concerns, improving user satisfaction.
Education
Bachelor of Science - Cybersecurity
GPA: 3.2
Skills
Programming & Scripting: Java
Python
SQL
Cybersecurity: Firewall configuration
IoT security
penetration testing
Soft Skills: Communication skills
Data & Systems: Data analysis
Teamwork
Data entry
Problem-solving skills
Time management
Customer service
Certification
Google Cybersecurity Certification
Timeline
Membership Services Representative
Costco Wholesale
05.2016 - CurrentRead More
Illinois State University
Bachelor of Science from Cybersecurity
Read More