Lucia Fontana
Tampa,FL
Summary
Throughout working in different environments I have adapted great costumer service skills while learning how to multi task quickly and efficiently. I have the commutative skills to assure that costumers will receive great service and be sure to come back.
Overview
5
5
years of professional experience
Work History
Bartender/Server, Beverage Cart Girl
Ash Brook Golf Course
05.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Retail Merchandiser
Beyond Trends
09.2021 - 08.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Server/Waitress
Houdini Pizza
10.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Casa Di Pizza
02.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Communications
The University of Tampa
Tampa, FL05.2025
High School Diploma -
Scotch Plains-Fanwood High School
Scotch Plains, NJ06.2021
Skills
- Complex Problem-Solving
- Membership Programs
- Reading Comprehension
- Table Clearing
- Safe Alcohol Service
- POS Inventory System Operation
- Effective Multitasking
- Display Arrangements
- Closing Procedures
- Critical Thinking
- Store Operations
- Beverage Service
- Organize Storage Areas
- Workplace Safety
Timeline
Bartender/Server, Beverage Cart Girl
Ash Brook Golf Course
05.2023 - Current
Retail Merchandiser
Beyond Trends
09.2021 - 08.2022
Server/Waitress
Houdini Pizza
10.2019 - 03.2021
Hostess
Casa Di Pizza
02.2019 - 09.2019
Communications
The University of Tampa
High School Diploma -
Scotch Plains-Fanwood High School
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