Lucia G. Freeman

Ensured compassionate delivery of The Market programs for neighbors, conducted data collecting and reporting, and coordinated neighbor service volunteers in daily responsibilities

• Assisted in serving neighbors through managing the intake process and maintained data tracking system to ensure accuracy
• Ensured calls were routed to the correct staff member in order to best serve all members of the community
• Coordinated both the VIP (Veteran Box) program and CSFP (Senior Box) programs to be certain all eligible neighbors are knowledgeable on the different programs accessible to them for assistance
• Aided in the recruiting, scheduling, orienting, and directing of neighbor services volunteers to perform daily tasks necessary to The Market being operable for neighbors
• Assisted in tracking and recording of local donations received and distributed through The Market

Completed daily human resource functions per client need ranging from shortlisting candidate resumes to initiating new hire onboarding processes

• Shortlisted candidate resumes based upon job requirements and desires as outlined by the client
• Scheduled in person, video conference and phone interviews with candidates on behalf of the hiring manager team across multiple locations and time zones
• Completed onboarding processes for hired candidates by obtaining required documents and scheduling start dates
• Initiate contact with suppliers regarding candidate availability, scheduling and candidate qualifications

Facilitated and coordinated daily office tasks and procedures as well as maintained client and employee relations, office event coordination, and in-office human resource management

• Facilitated and maintained client relations through answering phone calls and emails, scheduling client meetings with legal staff, greeting clients in person, and constructing and maintaining client files through their period of need for legal assistance
• Monitored all office mail, email and phone services
• Assisted with office financial transactions by taking both electronic and in person payments as well as completing the daily office deposit
• Coordinated inner-office human resources by managing all onboarding paperwork as well as maintaining staff schedules
• Maintained office supply stock as well as provide office event management via contact with outside vendors

Supported legal staff through detail oriented clerical work and proper use of professional and communicative etiquette

• Completed docket scheduling daily
• Handled all incoming and outgoing mail for the entire office
• Assisted in doing research and outreach for unpaid state taxes
• Processed documents such as fingerprint cards, entry of appearances, community service time sheets, and other evidentiary documents
• Answered and directed both callers and in person visitors to the appropriate recipient, while also filtering out people that our office is unable to speak to
• Processed payments for both overdue taxes and restitution balances

Managed a group of over twenty character performers to appear at various events throughout the Southeast Missouri community

• Maintained non-profit status and licensing
• Scheduled and ran all events ranging from birthday parties and personal appearances to community wide events and parades
• Curated social media accounts for organization; included posting regularly for community engagement, interacting with potential clients, and marketing to a larger audience for brand expansion
• Trained all new staff members on job functions as well as public appearance etiquette

Provided customer service and shift manager duties to ensure a great customer dining experience.

• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Trained staff members on use of POS system.
• Resolved guest complaints, addressing issues promptly to foster a positive dining experience.

Assisted medical staff in pre-operative care of patients, operational procedures, and post operative care of patients

• Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
• Provided compassionate care to patients and their families throughout their surgical experience, easing anxiety and ensuring comfort.
• Worked well in fast paced, high stress situations
• Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.

Responsible for the day-to-day customer service and sales in a retail store location

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Received numerous acknowledgements for exceeding sales goals on multiple occasions
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

Maintained safety and peace of mind for patrons of the pool through proper training and observance

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Taught daily swim instruction to students varying in ages and skill levels in groups of 4 to 15 individuals, often working with special needs children
• Attentively monitored swimmers to identify distress.

Developed, planned, implemented, and supervised the execution of lesson plans based on specific students and the classes’ abilities and needs

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Developed lesson plans and routines for individual students to meet personal goals and abilities.
• Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
• Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.