Lucia Gomez
New Port Richey,FL
Summary
Dynamic and career-driven professional with a proven track record of enhancing salon operations and boosting customer satisfaction. Leveraged technology training and exceptional social skills to mentor staff and increase sales. Specializes in conflict resolution and customer service, ensuring a seamless and positive experience for all clients.
Overview
10
10
years of professional experience
Work History
Professional Hairstylist
Fantastic Sams Cut & Color
Clearwater, FL
03.2022 - Current
- Record data related to production processes in log books or computer systems.
- Greeted customers and provided exceptional customer service.
- Pre-booked future appointments to increase repeat business.
- Answering calls and emails
- Reviewing files with notes and documents.
- Issuing payments to customers.
- Updating estimates for customers.
- Solving conflicts.
- Mentored new staff to increase productivity.
- Responded to customer inquiries by phone, email and in person.
- Operated cash registers to receive payments from customers.
- Schedule appointments.
- Trained and supervised staff.
- Completed daily recovery tasks.
- Helped customers find specific products.
- Up-selling using education.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Salon Manager and Stylist
All Hair All Hours
Largo, FL
10.2020 - 03.2022
- Issuing payments to Customer.
- Updating estimates to pay customer.
- Solving conflicts.
- Reviewing files with notes and documents.
- Answered customer calls promptly and professionally.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Technology knowledge
- Technology training
- Handle budgeting and supplies.
- Consulted with customers to understand needs and recommend professional products and services.
- Addressed customer problems quickly and according to service standards.
- Delivered high level of customer service.
- Increased customers with targeted marketing and service strategies by using social Media platforms.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Scheduled appointments.
- Cleaned and organized workspace.
- Processed cash, check, and credit card payments.
- Resolved problems.
- Created solutions on the spot for any problem.
Professional Hairstylist
Smart Style
Clearwater, Florida
06.2017 - 10.2020
- Answering Calls.
- Reviewing files with notes and documents.
- Issuing payments to customers.
- Updating Estimates for customers.
- Solve conflicts.
- Collected payment from customers and scheduled next appointments.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Set up workstation and treatment room with necessary products, equipment and supplies.
- Responded to inquiries by phone, email, and text.
- Scheduling appointments..
- Resolved guest concerns.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Hairstylist's Assistant
So chic hair design
Clearwater, FL
06.2016 - 06.2017
- Resolved Conflicts
- Answered phone calls and emails
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Welcomed, seated and prepared clients for services.
- Assisted hairstylist.
- Sanitized and arranged scissors, combs, brushes and other styling tools.
- Took photos of customer results, products and other salon activities to post on social media to promote business.
- Processing payments and promoted products to increase sales.
- Kept clean and sanitary work environment to protect customers and staff.
- Scheduled appointments for customers using P.O.S system. (Point of sale).
- Responded to inquiries by phone, email and in person and scheduled over 40 appointments daily.
Restaurant Hostess
Cheddar's Scratch Kitchen
Saintpetersburg, FL
12.2015 - 06.2016
- Tracked availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces.
- Kept dining areas clean to verify proper readiness for guests.
- Answered telephone to provide establishment information and take party reservations.
- Helped restaurant staff set up small and large events.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Informed groups of guests on wait times based on kitchen needs and table availability.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Managed closing duties and restocking items
- Answered customers' questions about hours, seating, current wait time and other information.
Guest Greeter
Cici's Pizza
Brooksville, Florida
02.2015 - 12.2015
- Taking payments from customers.
- Answering phone calls.
- solving conflicts.
- trained to work multiple jobs.
- Issuing payments to customers.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Supported sales and service desk with returns processing and merchandise restocking.
- Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
- Offered above-and-beyond assistance to guests with limited mobility.
- Provided knowledgeable service when answering questions and greeted all customers with friendliness.
- Answered calls to take to go orders and answer customer questions.
Education
215 License - 215 License Health, Life, And Annuities
Xcelsolutions.com
Tampa, FL06.2023
Certified Hair License -
Sunstate Academy
Clearwater, FL2017
High School Diploma -
Nature Coast Technical High School
Brooksville, FL2016
Skills
- Strong work ethic
- Reliability and punctuality
- Career-driven
- Goal-oriented
- Passionate for helping others
- Solve conflicts
- Technology Trained
- Excellent communication skills
- I answered business calls daily
- Assist customers and co-workers with new technology
- Open and close independently daily
- Organizing
- Keep records of inventory
- Scheduling
- Excellent computer and Technology skills
- Multitasking
- Payment processing expertise
- Handling Credit and cash transactions
- Business management
- Issue resolution
- Bank deposits
- Cash drawer balancing
- Scanner operations
- Returns and exchanges
- Product recommendations
- Accurate money handling
- Increased production Sales
Timeline
Professional Hairstylist
Fantastic Sams Cut & Color
03.2022 - Current
Salon Manager and Stylist
All Hair All Hours
10.2020 - 03.2022
Professional Hairstylist
Smart Style
06.2017 - 10.2020
Hairstylist's Assistant
So chic hair design
06.2016 - 06.2017
Restaurant Hostess
Cheddar's Scratch Kitchen
12.2015 - 06.2016
Guest Greeter
Cici's Pizza
02.2015 - 12.2015
215 License - 215 License Health, Life, And Annuities
Xcelsolutions.com
Certified Hair License -
Sunstate Academy
High School Diploma -
Nature Coast Technical High School
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