Lucia Hernandez
Lake Forest,CA
Summary
Proven Certified Nursing Assistant with a track record of delivering patient-focused care and maintaining HIPAA compliance. At Encompass Health Rehabilitation Hospital, excelled in vital signs monitoring and providing compassionate support, enhancing patient wellbeing. Skilled in both direct patient care and fostering positive team environments, significantly improving patient satisfaction and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
09.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Sales Brand Ambassador
American Eagle Outfitters, Inc
12.2022 - 06.2024
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Fostered a positive team environment that encouraged collaboration, resulting in increased sales performance and overall job satisfaction.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
Sales Associate
Goodwill
01.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
El Toro High School
Lake Forest, CA06.2023
Associate Degree In Nursing - Nursing
Saddleback College
Mission Viejo, CASkills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Basic Life Support
- Vital signs monitoring
- Bedside manner
- Patient-focused care
- CNA Certification
- Recording vital signs
Certification
Certified Nurse Assistant
BLS Support
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
09.2023 - Current
Sales Brand Ambassador
American Eagle Outfitters, Inc
12.2022 - 06.2024
Sales Associate
Goodwill
01.2021 - 07.2021
El Toro High School
Associate Degree In Nursing - Nursing
Saddleback College
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