Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lucia Hernandez

Lutz

Overview

2
2
years of professional experience
1
1
Certification

Work History

Experience Guide

RYZE Adventure Park
12.2023 - 09.2024
  • Handle transactions, prepare food, and operate equipment.
  • Maintained and inputted accurate records of customer reservations, waivers, and orders.
  • Delivered timely and accurate updates to both coworkers and customers to establish a strong communication pipeline, ensuring seamless coordination across teams, that enhanced customer satisfaction and reduced response times.
  • Established positive relationships with guests through fun and engaging conversation.

Adventure Guide

Ryze Adventure Park
03.2023 - 09.2024
  • Guided groups through outdoor adventures, ensuring safety and adherence to park regulations.
  • Led team-building activities, fostering collaboration and enhancing visitor experiences.
  • Trained new guides in safety protocols and customer service best practices.
  • Engaged with guests, providing information and a welcoming atmosphere.
  • Conducted equipment inspections, maintaining operational readiness and safety standards.
  • Resolve guest concerns and issues.
  • Adapted quickly to unforeseen circumstances or changes in weather conditions to minimize disruptions while maximizing enjoyment for clients.
  • Maintain park cleanliness and facilities.
  • Respond to emergencies and administer aid as needed.
  • Promote park values of Respect, Integrity, Teamwork, and Enthusiasm.

Cashier/Customer Service

China King
09.2022 - 05.2023
  • Efficiently processed customer orders both in person and via phone, ensuring accuracy, professionalism, and prompt service.
  • Promptly distributed accurate pick-up orders to customers, ensuring smooth handoffs and a positive service experience.
  • Processed customer transactions efficiently using point-of-sale systems for cash, check, and credit card transactions.
  • Assisted in maintaining accurate cash drawer balances during shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with coworkers to ensure smooth store operations during peak hours.
  • Maintained cleanliness and organization of cashier and customer areas, enhancing customer experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked and displayed merchandise as required.

Education

High School Diploma -

George M. Steinbrenner High School
Lutz, FL
05-2025

Skills

  • Customer service
  • Effective team collaboration
  • POS systems
  • Cash handling and management
  • Simultaneous task management
  • Adaptability and flexibility
  • Strong attention to detail
  • Problem-solving abilities

Languages

English
Spanish

Certification

  • Basic Life Support Provider, CPR and AED


Timeline

Experience Guide

RYZE Adventure Park
12.2023 - 09.2024

Adventure Guide

Ryze Adventure Park
03.2023 - 09.2024

Cashier/Customer Service

China King
09.2022 - 05.2023

High School Diploma -

George M. Steinbrenner High School

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Lucia Hernandez