Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Lucy Hernandez

Bastrop,TX

Summary

Dynamic professional with extensive experience in customer service at IHOP, recognized for enhancing guest satisfaction through attentive service and effective order management. Proven multitasker capable of maintaining high standards during peak hours. Strong collaborator committed to ensuring a clean and efficient work environment, contributing to seamless operations.

Overview

2026
2026
years of professional experience

Work History

Waitress

IHOP
01.2016 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Warehouse Worker

Amazon
2019 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Education

Elgin High School
Elgin, TX
05.1994

Skills

  • Customer service and support
  • Multitasking abilities
  • Guest greeting
  • Team collaboration
  • Order management
  • Workplace cleanliness
  • Attention to detail
  • Food safety practices
  • Decision making
  • Service prioritization
  • Food running and delivery
  • Payment processing skills
  • Menu recommendations

Timeline

Waitress

IHOP
01.2016 - Current

Warehouse Worker

Amazon
2019 - 01.2025

Elgin High School

Similar Profiles

CREATE PROFILE
Lucy Hernandez