Lucia Jimenez
Woodhaven ,NY
Summary
Psychologist with experience working with communities and vulnerable populations, excelling in collaboration with government and private organizations. I possess comprehensive knowledge in team leadership, project management, and operational procedures. My strong ability to lead diverse teams, manage multiple tasks simultaneously, and deliver high-quality customer service has resulted in improved efficiency and increased productivity. Additionally, my strong interpersonal skills, problem-solving ability, and decision-making experience contribute to driving the success of the projects I have worked on.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consultant
Windows to the World Group, Inc | WTTW Group, Inc.
Ridgewood , NY
03.2023 - Current
- Complete and manage administrative documents, ensuring accuracy and compliance with established guidelines.
- Handle and safeguard confidential data, ensuring the integrity and security of information.
- Provide attention and support to customers, addressing inquiries and ensuring a positive experience.
- Guide and assist migrants through various support networks, facilitating access to resources and services.
- Organize and manage schedules, meetings, and events, ensuring effective communication between teams.
- Prepare reports and summaries of information, contributing to decision-making and process tracking.
- Organize and update physical and digital files, ensuring easy and orderly access to documentation.
- Plan and execute social events, managing logistics and resources to ensure the success of each activity.
Manager
Premium Brokerage Services, Inc.
Middle Village , NY
06.2021 - 08.2024
- Coach and mentor team members to improve job performance, maximizing productivity by matching tasks to individual skillsets.
- Monitor processes between the client, the office, and other entities, ensuring the proper completion of procedures and services.
- Develop and implement strategies to increase customer satisfaction and loyalty, resolving complaints and issues promptly to maintain a positive brand image.
- Prepare detailed reports using statistical data to support decision-making and performance analysis.
- Provide exceptional customer service, managing inquiries and resolving issues efficiently.
Education
Bachelor of Science - Psychology*
El Bosque University
02-2014
Skills
- Orientating and training
- Customer service and satisfaction
- Customer rapport
- Team Leadership
- Verbal and written communication
- Administrative Support
- Office Administration
- Product and service knowledge
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
* U.S. Equivalent: Bachelor´s Degree in Psychology from a regionally accredited educational institution in the United States.
Timeline
Consultant
Windows to the World Group, Inc | WTTW Group, Inc.
03.2023 - Current
Manager
Premium Brokerage Services, Inc.
06.2021 - 08.2024
* U.S. Equivalent: Bachelor´s Degree in Psychology from a regionally accredited educational institution in the United States.
Bachelor of Science - Psychology*
El Bosque University
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