Lucia Lagarda
Tolleson,AZ
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
20
20
years of professional experience
Work History
Store Manager
Goodwill Industries of Central and Northern Az
Phoenix, AZ
01.2004 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05-1998
Skills
- Retail Inventory Management
- Revenue Generation
- Project Management
- Competitor Monitoring
- Team Development
- Employee Training
- Risk Management
- Store Operations Oversight
- POS Systems
- Supply Ordering
- Loss Prevention
- Promotional Planning
- Budget Administration
- Operations Management
- Customer Service Management
- Store Merchandising
- Shift Scheduling
- Talent Recruitment
- Operational Efficiency
- Policies and Procedures
- Employee Terminations
- Team Building and Leadership
- Shift Checklists
- Staff Supervision
- Reliable
- Staff Management
- Recruitment and Hiring
- Cash Management
- Loss Prevention Procedures
- Delegating Work
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Store Manager
Goodwill Industries of Central and Northern Az
01.2004 - Current
High School Diploma -
Trevor Browne High School
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