Lucia Lancaster
Vero Beach,FL
Summary
Motivated leader bringing over ten years of leadership experience in the retail industry. Collaborative leadership style with a passion for team development centered around inclusivity. Well-versed in sales, associate relations, inventory management, and customer service. Accomplished Assistant Manager, consistently rising through the ranks; ready to bring value in a new and challenging growth-oriented role.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager - Specialty
Lowes Home Improvment
11.2023 - Current
- Fosters a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Manages opening and closing procedures and recommends changes to enhance efficiency of daily activities.
- Daily store walks to identify and proactively resolve store opportunities.
- Creates and maintains a safe and secure work environment for employees.
- Analyzes reporting and implements strategies to improve customer experience and drive core sales.
Assistant Store Manager
The Home Depot
04.2013 - 11.2023
- Readily adapted to six Home Depot locations, broadening depth of knowledge through first-hand experience.
- Skilled at executing business plays such as ad sets and seasonal events as Merchandising Assistant Manager.
- Maintained flawless execution of end to end process as Night Operations Assistant Manager, ensuring grand opening standards daily.
- Directly impacted the store's in stock position, bringing district ranking up from seventh to second out of ten stores within six months.
- Managed two Receiving Departments ensuring a tidy, and organized work area while monitoring inbound and outbound freight.
- Over the course of eight months as Special Services Supervisor, improved YTD metrics above 90% with initial YTD customer satisfaction scores under 70%.
- Introduced innovative ideas that drove and consistently surpassed credit goals and other key metrics as a Front End Supervisor.
- Led a high ranking Hardware Department, exceeding sales goals for three consecutive fiscal quarters.
- Achieved recognition as top Kitchen Designer in the region by building strong customer relationships.
- Captained and completed inventory preparation in a demanding store with volume in excess of 60 million.
- Trained and licensed on all company lift equipment.
- Responded appropriately to incidents tied to general liability and worker's compensation claims as an acting manager.
- Assisted store leadership in developing successful talent pipeline.
- Knowledgeable of company Standard Operating Procedures relating to various aspects of the business.
- Versed in understanding implications of key metrics and navigating toward improvement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Arts - Economics
Boston University
Boston, MA2016
Associate of Arts - Psychology
Indian River State College
Ft. Pierce, FL2015
High School Diploma -
Vero Beach High School
Vero Beach, FL2007
Skills
- Customer Focused
- Solution Oriented
- Business Minded
- Time Management
- Team Optimization
- Interpersonal Relations
- Creativity
- Inclusivity
Timeline
Assistant Store Manager - Specialty
Lowes Home Improvment
11.2023 - Current
Assistant Store Manager
The Home Depot
04.2013 - 11.2023
Bachelor of Arts - Economics
Boston University
Associate of Arts - Psychology
Indian River State College
High School Diploma -
Vero Beach High School