Lucia Lattanzio
Upper Arlington,US
Summary
Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments. Professional who is both energetic and poised. Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Team player who pays attention to detail and works quickly. Supporting staff when dealing with customer issues and communicating directly with customers is customer-oriented in maintaining service standards. People-oriented. Personable. Employee scheduling. Computer literate. Strong work ethic. Detail-oriented. Employee performance evaluations. Customer service. Cash register familiarity. Active listening skills. Opening and closing procedures.
Overview
4
4
years of professional experience
Work History
Curbside Lead
Giant Eagle Supermarket
09.2020 - Current
- Oversaw planning and execution of each day, including mealtimes, excursions and rest
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Communicated with managers from other departments to maintain transparency
- Interacted with customers to assess their needs and recommend products or services
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Analyze customer feedback and make recommendations for how to improve processes and service levels
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager
- Provided excellent customer service in a timely manner
- Assist customers in locating products.
Hostess
Matt The Millers Tavern
08.2023 - 02.2024
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Some college (No degree) -
Columbus State Community College
Columbus, OHHigh School -
Bishop Ready High School
Columbus, OH01.2020
Skills
- Employee scheduling
- Computer literate
- Strong work ethic
- Detail-oriented
- Employee performance evaluations
- Customer service
- Cash register familiarity
- Active listening skills
- Opening and closing procedures
- Mobile app proficiency
- Payment Processing
- Attention to Detail
Timeline
Hostess
Matt The Millers Tavern
08.2023 - 02.2024
Curbside Lead
Giant Eagle Supermarket
09.2020 - Current
Some college (No degree) -
Columbus State Community College
High School -
Bishop Ready High School
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