Summary
Overview
Work History
Education
Languages
Timeline
Generic

LUCIA LEAL

Brownsville,TX

Summary

Knowledgeable [Desired Position] with strong foundation in client service and salon operations. Proficient in assisting stylists with hair treatments and maintaining clean, organized workspace. Demonstrated ability to provide excellent customer service and support team collaboration. Professional care worker with practical experience in providing compassionate support and assistance. Adept at collaborating with team members to ensure comprehensive and responsive care. Skilled in personal care, medication management, and effective communication. Reliable and adaptable, consistently meeting needs of clients and colleagues alike. Professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

6
6
years of professional experience

Work History

Salon Assistant

Envy Beauty Lounge LLC
07.2025 - Current
  • Assisted stylists in daily operations, ensuring seamless client experience and salon efficiency.
  • Managed appointment scheduling and maintained organized client records using salon management software.
  • Provided exceptional customer service, addressing client inquiries and ensuring satisfaction with services received.
  • Maintained cleanliness of salon environment, adhering to health and safety regulations consistently.
  • Assist stylists with various tasks, including preparing clients for services and maintaining a clean and organized workspace.
  • Strong understanding of retail principles to aid in product sales
  • Experience or familiarity with front desk operations in a salon or retail environment
  • Supported inventory management by restocking supplies and tracking product usage effectively.
  • Collaborated with stylists to develop promotional materials, increasing awareness of salon services offered.

Transport Specialist/ ICE

MVM ORR
05.2022 - Current
  • Provide care and service to unaccompanied children and teens, while you are accompanying them on domestic flights and via ground transportation to shelters all over the country
  • During these trips, the Travel Youth Care Workers communicate in a way that is culturally-sensitive, while fostering a safe and comfortable environment
  • Provide a humble care and service to unaccompanied minors of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities
  • Provide minors with meals, clean weather appropriate clothing, and any other items which may be needed for travel
  • Communicate with children and teens in a way that is culturally-sensitive, while fostering a safe and humane environment

Care Worker

Southwest Key Programs
04.2019 - 01.2022
  • Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter
  • Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment)
  • Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
  • Develop positive rapport with youth while serving as a role model to create a safe and caring environment
  • Must ensure all forms and progress notes (efforts) are properly completed in the client's web-based program (ETO) to ensure compliance with state and federal requirements

Sales Associate

Dillard's Inc
09.2020 - 04.2021
  • Welcoming customers into the store and explaining to customers the best products for their needs
  • Recommending related products to increase customers' options and enrich the shopping experience
  • Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
  • Accepting and processing orders, operate the POS register and resolve returns issues
  • Promoting special sales, offers and awareness of store loyalty program

Education

No Degree - Cosmetology

Salon & Spa Institute
Brownsville, TX
04-2026

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Salon Assistant

Envy Beauty Lounge LLC
07.2025 - Current

Transport Specialist/ ICE

MVM ORR
05.2022 - Current

Sales Associate

Dillard's Inc
09.2020 - 04.2021

Care Worker

Southwest Key Programs
04.2019 - 01.2022

No Degree - Cosmetology

Salon & Spa Institute
LUCIA LEAL