Lucia Lopez
Anaheim,CA
Summary
An enthusiastic team player who enjoys maintaining a positive and organized work environment for all. Dedicated to utilizing strong hospitality and customer service skills in order to service the needs of each and every guest.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Anaheim, CA
12.2022 - Current
- Ensured employees are complying to all health and safety regulations.
- Committed to transparent communication and constructive feedback with employees.
- Delegated tasks to create efficient and productive work flow.
- Promoted positive team morale by encouraging collaboration among staff members.
- Monitored stock and inventory levels needed for daily operation.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Resolved customer concerns with professionalism, ensuring a positive café experience.
Front Desk Agent
Best Western Plus Inn
Anaheim, CA
06.2021 - 07.2022
- Utilized Visual Matrix system to smoothly aid guests in the check-in process.
- Provided concierge information about hotel amenities, services, and local attractions.
- Actively employed and maintained customer service systems to ensure total guest satisfaction.
- Kept accurate records of guest transactions, issuing discounts and refunds if necessary.
- Resolved customer concerns quickly and professionally.
- Maintained a stress-free, organized workspace for myself and those around me.
- Sustained a clean and welcoming lobby area for each guest arrival.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06-2021
Skills
- Strong interpersonal service skills
- Well-developed conflict resolution abilities
- Genuine, positive attitude in times of adversity
- Willingness to learn and adapt to every situation
- Diligent and detailed monetary handling capabilities
- Aptitude for creating an uplifting and supportive work environment for all members of the team
Accomplishments
- Make Your Mark Award- May 2024
- LS Leadership Training- October 2023
- Oracle Micros POS Training- December 2022
- Food Handlers Certification- December 2022
Timeline
Barista Shift Supervisor
Starbucks
12.2022 - Current
Front Desk Agent
Best Western Plus Inn
06.2021 - 07.2022
High School Diploma -
Garden Grove High School