Lucia Lozano
Ft. Worth
Summary
Bilingual Administrative Professional with over 10 years of experience in education, healthcare, and corporate environments. Skilled in managing records, coordinating schedules, supporting executives, and delivering exceptional customer service. Recognized for organizational skills, attention to detail, and ability to streamline office operations in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Human Capital Management Specialist
Crowley ISD
06.2024 - Current
- Specialize in managing and maintaining employee records
- Manage confidential employee records and ensure compliance with policies.
- Implement, configure, and maintain HCM software systems to enhance efficiency and effectiveness of HCM operations.
- Assist with hosting onboarding events and conducting new hire orientations.
- Complete accurate data entry for employee and vendor records.
- Support DPS audits and ensure compliance with security standards.
- Process and complete background checks for third-party vendors.
Administrative Assistant to the Principal
Crowley ISD
05.2022 - 06.2024
- Maintain current and accurate confidential student records.
- Assist with the preparation of purchase orders, payment authorizations, and the departmental budget.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Prepare correspondence, forms, reports, etc. for Department Directors. Facilitate a friendly, comfortable working environment.
Attendance Clerk\Receptionist
Crowley ISD
08.2021 - 05.2022
- Maintain accurate attendance records of the campus
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
Patient Service Center Rep
Conifer Health Solutions
10.2020 - 08.2021
- Responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointments.
- Performed both financial clearance and scheduling duties.
- Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
- Completed pre-certifications and financial clearance processes.
- Performed outbound calls to patients or clinics to assist in scheduling incoming referrals for Specialty clinics or Radiology appointments.
Unit Clerk
JPS Health Network
03.2020 - 09.2020
- Performed clerical and secretarial activities, function as a unit receptionist, maintained patient records, assist with patient admissions and dismissals.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Staff Assistant
JPS Health Network
07.2019 - 03.2020
- Provide administrative office support to the management team, including scheduling and/or coordinates the logistics of meetings.
- Establish and maintain all departmental files, retrieve information as requested, and create new files as needed.
- Answer the telephone and take messages and/or inquiries regarding patient reports.
- Prepared, finalized, and distributed department meeting minutes, memoranda, letters, and related forms and/or documents.
- Took charge of family visitation hour, ensured family and patients were prepared for visitation.
QA Analyst, Call Monitoring
PennyMac Loan Services
12.2014 - 11.2017
- Performed audits consisting of review, analysis, risk assessment, and testing of sample populations.
- Performed audits on selected samples including, call recordings, data, documentation, or other sample types.
- Performed audits to determine accuracy, consistency, error detection, omission of data/information, process and/or system gaps, etc.
- Ensured processes and samples reviewed are managed in adherence to internal policies and procedures, investor/insurer guidelines, and federal regulations.
- Actively participate in meetings with team and supported lines of business to review findings and remediation related to audits performed.
Loan Counselor
PennyMac Loan Services
05.2013 - 12.2014
- Responsible for servicing customer's mortgage needs
- Accountable for demonstrating knowledge of different computer systems used to efficiently cross reference information
- Assist homeowners in applying for assistance as well as providing them with liquidation options
Education
High School Diploma -
Polytechnic High School
Ft Worth, TX05.2004
Skills
- Bilingual: Fluent in English & Spanish
- Office Administration & Clerical Support
- Customer Service & Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Organizational development
- Typing 55 WPM 10-Key Proficient
- Records & Data Management
Timeline
Human Capital Management Specialist
Crowley ISD
06.2024 - Current
Administrative Assistant to the Principal
Crowley ISD
05.2022 - 06.2024
Attendance Clerk\Receptionist
Crowley ISD
08.2021 - 05.2022
Patient Service Center Rep
Conifer Health Solutions
10.2020 - 08.2021
Unit Clerk
JPS Health Network
03.2020 - 09.2020
Staff Assistant
JPS Health Network
07.2019 - 03.2020
QA Analyst, Call Monitoring
PennyMac Loan Services
12.2014 - 11.2017
Loan Counselor
PennyMac Loan Services
05.2013 - 12.2014
High School Diploma -
Polytechnic High School
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