Lucia Maciel
Holtville,CA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Respectful, punctual and diligent.
Overview
8
8
years of professional experience
Work History
Office Assistant III
Imperial County Behavioral Health Services
04.2024 - Current
- Welcome office visitors and alert staff of arrivals for scheduled appointments.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answering and managing incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Complete clerical tasks such as filing, copying, and distributing mail.
- Manage daily data entry and keep clerical information accurate and up-to-date.
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Contribute to a positive work environment by fostering open communication among colleagues.
- Order office supplies and keep office stocked with needed resources to operate smoothly.
- Deliver clerical support by handling range of routine and special requirements.
- Optimize workflow process through regular evaluation of office procedures for potential improvements.
- Schedule and coordinate travel arrangements for office staff members.
- Coordinate and schedule meetings and appointments.
- Inform and support leader through consistent communication and administrative support duties.
- Ensure timely completion of projects by coordinating resources across multiple teams effectively.
- Increase customer satisfaction by providing professional and courteous front desk support.
Office Technician
Imperial County Behavioral Health Services
09.2022 - 05.2023
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
Patient Representative
Inner Care
07.2018 - 08.2022
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
Dispatcher/Security Guard
Southwest Security
10.2016 - 07.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Received new orders, prepared documentation, and assigned personnel.
Education
Associate in Arts (A.A.) - Criminal Justice -
Imperial Valley College
Imperial, California05.2014
Skills
- Data Modeling
- Inventory Monitoring
- Document Control
- Administrative Assistance
- Activity Tracking
- Scheduling
- Records Maintenance
- Data Entry
- Mail Handling
- Calendar Management
- Document Editing
- Accounts Payable and Receivable
- Inventory Assessment
- Problem-Solving
- Customer Communication
- Data Gathering
- Strategic Planning
- Attention to Detail
- Record Sorting and Filing
- Staff Training
- Customer Service
- Positive Attitude
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant III
Imperial County Behavioral Health Services
04.2024 - Current
Office Technician
Imperial County Behavioral Health Services
09.2022 - 05.2023
Patient Representative
Inner Care
07.2018 - 08.2022
Dispatcher/Security Guard
Southwest Security
10.2016 - 07.2018
Associate in Arts (A.A.) - Criminal Justice -
Imperial Valley College