Summary
Overview
Work History
Skills
Languages
Timeline
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Lucia Maciel

Production/Housekeeping/Cashier
San Antonio,TX

Summary

Proven leader in enhancing operational efficiency at Goodheart Brand Specialty Foods, adept in machine operation and fostering teamwork. Achieved significant waste reduction by implementing lean manufacturing principles. Excelled in quality assurance and control, driving continuous improvements and ensuring compliance with safety standards. Examined completed work to detect defects and verify conformance to specifications. Hardworking Production Line Leader with reputation for reducing company expenses and improving efficiency. Collaborative team player skilled in partnering with management teams to develop operating plans. Offering 5 plus years of experience in production environments and excellent track record of reliability. Motivating Production Line Leader with strengths in creating positive, safe work culture. Committed to employee engagement and wellbeing. Resolved assembly problems by altering dimensions to meet specifications. Production Line Leader with experience in operating production line and supervising staff producing finished products. Knowledge of job rates for running on production line. Professional attitude and performance when supervising staff. Work in conjunction with other departments for positive production results. Documented all daily actions by thoroughly completing production and quality forms. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Production Line Leader/Scaler/Line Packer

Goodheart Brand Specialty Foods
06.2019 - Current
  • Prioritized employee safety to reduce incidents.
  • Followed good manufacturing processes (GMPs).
  • Utilized lean manufacturing principles to reduce waste, optimize resources, and enhance operational efficiency.
  • Led continuous improvement initiatives, regularly reviewing processes and procedures to identify areas of opportunity for growth.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.

Housekeeping /Housekeeping/Head Custodian

Aramark At&t SSE/Frost Bank Center
02.2014 - 06.2019
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported vandalism or other damage to property to supervisor.
  • Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
  • Reduced maintenance costs by conducting regular inspections of facilities and identifying areas requiring attention or repairs.
  • Facilitated smooth transitions between facility usage groups through effective scheduling practices.
  • Organized daily cleaning schedules for custodial team.
  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
  • Completed routine floor stripping, sealing, and finishing.
  • Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
  • Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
  • Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
  • Streamlined workflow with the development of a comprehensive daily task schedule for the custodial team.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Housekeeping Room Attendant

Hampton Inn
10.2011 - 06.2017
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Improved team performance by sharing best practices and cleaning tips with new staff members.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Cashier/Sales Associatea

Walmart
05.2010 - 09.2011
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Packer

Texas Meat Purveyors
04.2008 - 05.2010
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Enhanced product safety during transit, utilizing advanced packing materials and techniques.
  • Ensured cleanliness and organization of packing area, adhering to safety standards.
  • Improved team morale by fostering positive and supportive working environment.
  • Reduced waste by implementing sustainable packing practices, contributing to environmental goals.
  • Streamlined packing area for better workflow, leading to smoother packing process.
  • Improved packing efficiency with streamlined processes, reducing packing time substantially.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.
  • Ensured timely shipment of products by meticulously organizing and packing orders.
  • Collaborated with shipping department to optimize order fulfillment, ensuring customer satisfaction.
  • Placed items into bags, boxes or other containers.
  • Cleaned and maintained production area and equipment.
  • Loaded and unloaded items from production line.
  • Assembled boxes, cartons and containers to package items.
  • Re-packaged damaged or incorrectly packaged items.

Skills

    Machine Operation

    Assembly and production

    Team Management

    Standard Operating Procedures

    Production Scheduling

    Team Training

    Quality Assurance

    Quality Control

    Equipment Operation

    Cost Reduction

    Production tracking

    Incidents management

    Quality control guidelines

    Workflow Coordination

    Continuous improvements

    Logistics

    Team Oversight

    Process Development

    Production goal tracking

    Work supervision

    Teamwork and Collaboration

    Problem-Solving

    Worker Training

    Product Assembly

    Flexible Schedule

Languages

English
Native or Bilingual

Timeline

Production Line Leader/Scaler/Line Packer

Goodheart Brand Specialty Foods
06.2019 - Current

Housekeeping /Housekeeping/Head Custodian

Aramark At&t SSE/Frost Bank Center
02.2014 - 06.2019

Housekeeping Room Attendant

Hampton Inn
10.2011 - 06.2017

Cashier/Sales Associatea

Walmart
05.2010 - 09.2011

Packer

Texas Meat Purveyors
04.2008 - 05.2010

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Lucia MacielProduction/Housekeeping/Cashier